Othmane Lafif

• Confirmed appointments, communicated with clients, and updated client records.
• Maintained confidentiality of information regarding clients and company.
• Managed front-desk duties, including greeting clients and confirming appointments.

• Managed returns, exchanges and refunds in accordance with store policy.
• Engaged with customers to build rapport and loyalty.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Exceeded monthly sales goals by implementing effective sales strategies and techniques ( +10% )

• Matched temporary workers with appropriate job

opportunities according to client needs.

• Handled the recruitment and registration of candidates, ensuring complete documentation.

• Followed up with both clients and workers to ensure satisfaction and resolve any issues.

• Collaborated with HR and operations teams to improve staffing processes and candidate experience.