Summary
Overview
Work History
Education
Skills
Timeline
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OTHMANE BENNANI

Toronto,ON

Summary

Financial services professional with 15 years of experience in banking, wealth management, and quality assurance. Skilled in process improvement, stakeholder collaboration, and project management. Currently serving as an Onboarding Officer in the Operations Department, driving efficiency, and enhancing the client onboarding experience. Highly adaptable, with a proven ability to integrate quickly, and succeed in new environments.

Overview

15
15
years of professional experience

Work History

Onboarding Officer

Aviso Wealth – Operations Department
05.2025 - Current
  • Acted as a Subject Matter Expert (SME) for advisor onboarding, providing guidance and support on account management, transfers, and system integration.
  • Trained new advisors and administrators on setting up client accounts, ensuring accurate integration into Dataphile through MAKO.
  • Served as the primary contact for onboarding inquiries, delivering clear solutions and administrative support to advisors and internal teams.
  • Partnered with stakeholders to maintain accurate records, resolve issues quickly, and enhance onboarding processes.

Quality Assurance Analyst

Scotiabank – Business Controls, Contact Centre
Toronto, ON
12.2022 - 05.2025
  • Conducted monitoring and quality assurance reviews to assess operational risks and ensure compliance with policies.
  • Delivered coaching and feedback to advisors, improving service quality and call performance.
  • Analyzed data trends to support decision-making and process improvement initiatives.
  • Partnered with management to design strategies that enhanced compliance standards and client experience.

Customer Care Advisor Bilingual

Scotiabank Contact Centre
Toronto, ON
08.2021 - 12.2022
  • Delivered accurate information on banking products and services to clients.
  • Identified customer needs and provided tailored solutions to enhance satisfaction.
  • Tracked customer issues to support administrative tasks and ensure compliance with bank policies.

Branch Financial Advisor

BANK OF AFRICA in Morocco
12.2010 - 06.2021
  • Provided comprehensive administrative and financial advisory support to business and personal clients.
  • Monitored client portfolios, ensuring alignment of investments with established goals.
  • Managed compliance with regulatory requirements in financial advisory services.

Education

MBA - Business Analytics

Carleton University
Ottawa
04-2027

Post-Degree Certificate - Project Management

George Brown College
Toronto, ON
04-2025

Canadian Investment Funds Course ( CIFC) - Investment Funds

IFSE Institute
01-2024

Master's Degree - Business Management

Sidi Mohammed Ben Abdellah University
06.2014

Bachelor's Degree - Personnel Management

Sidi Mohammed Ben Abdellah University
06.2010

Skills

Banking & Compliance

  • Compliance & quality control, AML compliance, banking regulations
  • Transaction monitoring, risk assessment

Project Management

  • Project planning & scheduling, budgeting & cost control, risk management
  • Process improvement, Agile & Scrum methodologies, Microsoft Project

Leadership & Collaboration

  • Team leadership & collaboration
  • Cross-functional collaboration, training & development
  • Business communication & stakeholder engagement

Analysis & Operations

  • Business analytics, performance measurement & KPIs, client onboarding
  • Problem-solving & analytical thinking, operational efficiency
  • Reporting & documentation

Languages

  • English, French, Arabic

Timeline

Onboarding Officer

Aviso Wealth – Operations Department
05.2025 - Current

Quality Assurance Analyst

Scotiabank – Business Controls, Contact Centre
12.2022 - 05.2025

Customer Care Advisor Bilingual

Scotiabank Contact Centre
08.2021 - 12.2022

Branch Financial Advisor

BANK OF AFRICA in Morocco
12.2010 - 06.2021

Master's Degree - Business Management

Sidi Mohammed Ben Abdellah University

Bachelor's Degree - Personnel Management

Sidi Mohammed Ben Abdellah University

MBA - Business Analytics

Carleton University

Post-Degree Certificate - Project Management

George Brown College

Canadian Investment Funds Course ( CIFC) - Investment Funds

IFSE Institute
OTHMANE BENNANI