OTHMANE BENNANI
Toronto,ON
Summary
Financial services professional with 15 years of experience in banking, wealth management, and quality assurance. Skilled in process improvement, stakeholder collaboration, and project management. Currently serving as an Onboarding Officer in the Operations Department, driving efficiency, and enhancing the client onboarding experience. Highly adaptable, with a proven ability to integrate quickly, and succeed in new environments.
Overview
15
15
years of professional experience
Work History
Onboarding Officer
Aviso Wealth – Operations Department
05.2025 - Current
- Acted as a Subject Matter Expert (SME) for advisor onboarding, providing guidance and support on account management, transfers, and system integration.
- Trained new advisors and administrators on setting up client accounts, ensuring accurate integration into Dataphile through MAKO.
- Served as the primary contact for onboarding inquiries, delivering clear solutions and administrative support to advisors and internal teams.
- Partnered with stakeholders to maintain accurate records, resolve issues quickly, and enhance onboarding processes.
Quality Assurance Analyst
Scotiabank – Business Controls, Contact Centre
Toronto, ON
12.2022 - 05.2025
- Conducted monitoring and quality assurance reviews to assess operational risks and ensure compliance with policies.
- Delivered coaching and feedback to advisors, improving service quality and call performance.
- Analyzed data trends to support decision-making and process improvement initiatives.
- Partnered with management to design strategies that enhanced compliance standards and client experience.
Customer Care Advisor Bilingual
Scotiabank Contact Centre
Toronto, ON
08.2021 - 12.2022
- Delivered accurate information on banking products and services to clients.
- Identified customer needs and provided tailored solutions to enhance satisfaction.
- Tracked customer issues to support administrative tasks and ensure compliance with bank policies.
Branch Financial Advisor
BANK OF AFRICA in Morocco
12.2010 - 06.2021
- Provided comprehensive administrative and financial advisory support to business and personal clients.
- Monitored client portfolios, ensuring alignment of investments with established goals.
- Managed compliance with regulatory requirements in financial advisory services.
Education
MBA - Business Analytics
Carleton University
Ottawa04-2027
Post-Degree Certificate - Project Management
George Brown College
Toronto, ON04-2025
Canadian Investment Funds Course ( CIFC) - Investment Funds
IFSE Institute
01-2024
Master's Degree - Business Management
Sidi Mohammed Ben Abdellah University
06.2014
Bachelor's Degree - Personnel Management
Sidi Mohammed Ben Abdellah University
06.2010
Skills
Banking & Compliance
- Compliance & quality control, AML compliance, banking regulations
- Transaction monitoring, risk assessment
Project Management
- Project planning & scheduling, budgeting & cost control, risk management
- Process improvement, Agile & Scrum methodologies, Microsoft Project
Leadership & Collaboration
- Team leadership & collaboration
- Cross-functional collaboration, training & development
- Business communication & stakeholder engagement
Analysis & Operations
- Business analytics, performance measurement & KPIs, client onboarding
- Problem-solving & analytical thinking, operational efficiency
- Reporting & documentation
Languages
- English, French, Arabic
Timeline
Onboarding Officer
Aviso Wealth – Operations Department
05.2025 - Current
Quality Assurance Analyst
Scotiabank – Business Controls, Contact Centre
12.2022 - 05.2025
Customer Care Advisor Bilingual
Scotiabank Contact Centre
08.2021 - 12.2022
Branch Financial Advisor
BANK OF AFRICA in Morocco
12.2010 - 06.2021
Master's Degree - Business Management
Sidi Mohammed Ben Abdellah University
Bachelor's Degree - Personnel Management
Sidi Mohammed Ben Abdellah University
MBA - Business Analytics
Carleton University
Post-Degree Certificate - Project Management
George Brown College
Canadian Investment Funds Course ( CIFC) - Investment Funds
IFSE Institute