Othman Shilleh
Diamond Bar
Summary
My name is Othman Shilleh, and I bring 10 years of experience as a Medical Transporter, where I developed exceptional customer service skills and a strong ability to manage and dispatch transportation plans with a focus on safety and efficiency. Throughout my career, I have honed my ability to prioritize tasks, communicate effectively, and work collaboratively within a team. Currently enrolled in a Bachelor of Science in Business Management program, I am eager to apply my skills and expand my knowledge in a business-focused role. I am goal-driven, focused, and always willing to learn, with a passion for improving both operational and customer service outcomes.
Overview
11
11
years of professional experience
Work History
Non-emergency Dispatcher and Coordinator
Bi-Coastal Medical Transportation
02.2022 - 12.2024
- Demonstrated adaptability under pressure by managing high call volumes during peak periods while maintaining composure and professionalism.
- Provided timely assistance to callers, offering guidance on non-emergency procedures and connecting them with appropriate support services.
- Directed dispatching, routing, and tracking of fleet vehicles.
Medical Transportation Driver
Empire Medical Transportation
08.2018 - 01.2023
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Demonstrated strong problem-solving skills in response to unexpected situations or complications that arose during patient transfers.
Valet Supervisor
California Parking Services
01.2014 - 06.2022
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
Medical Transportation Driver
Uni-Care Medical Transport
05.2016 - 05.2022
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
Education
Bachelor of Science - Business Management
DeVry University
Ontario, CA07-2026
High School Diploma -
City of Knowledge
Pomona, NY06-2014
Skills
- Dispatch software
- Work Planning and Prioritization
- Strong navigation skills
- Multitasking proficiency
- Time management
Languages
Arabic
Native or Bilingual
Timeline
Non-emergency Dispatcher and Coordinator
Bi-Coastal Medical Transportation
02.2022 - 12.2024
Medical Transportation Driver
Empire Medical Transportation
08.2018 - 01.2023
Medical Transportation Driver
Uni-Care Medical Transport
05.2016 - 05.2022
Valet Supervisor
California Parking Services
01.2014 - 06.2022
Bachelor of Science - Business Management
DeVry University
High School Diploma -
City of Knowledge
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