Othman Chahid
Toronto,Canada
Summary
Professional customer service specialist with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and client relations. Adaptable and reliable, excelling in fast-paced environments and meeting changing needs. Known for positive attitude, problem-solving abilities, and delivering high-quality service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Information Officer / Quality Assurance
Gatestone & Co. Inc
Toronto, Canada
01.2022 - 06.2024
- Managing large amounts of inbound inquiries
- Monitoring and evaluating customer service calls, chats, and other interactions between agents and customers
- Streamlined record-keeping procedures, enhancing overall efficiency in document management tasks.
- Provided timely, accurate, and relevant information to support executive decision-making processes.
- Conducted outreach campaigns and events to reach specific populations.
Delivery Driver
FedEx
Toronto, Canada
01.2021 - 01.2022
- Verified accuracy of all deliveries against order forms.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Car Care Attendant
Pearson Airport - Indigo
Toronto, Canada
01.2019 - 01.2021
- Cautiously assist in the guidance of vehicles into the car wash facility
- Perform visual inspections to ensure all equipment and chemicals are functioning properly
- Perform regularly scheduled maintenance on all equipment to ensure it is kept in proper working order
- Work collaboratively to keep the wash facility clean and organized
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Increased workflow efficiency through effective teamwork, supporting colleagues as needed during busy periods or absences.
Ramp Agent
Menzies Aviation
Toronto Pearson International Airport, Canada
01.2019 - 12.2019
- Operate motorized equipment
- Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
- Briefs crew before flights on bag loads, positions to take and how flight will work
- Responsible for safe push back and communications with the flight crew during push back
- Responsible for all flight crew/gate crew paperwork before and after each flight arrival and departure
- Oversees all operations at their gate/flight
- Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies
- Required to attend the mandatory training imposed by the Company and Airlines as per job role
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Verified documentation and condition of freight to assure quality standards were achieved.
Poll Clerk
Elections Canada
Toronto, Canada
10.2019 - 10.2019
- Greeted electors at the main or exterior entrance and directs them to the voting room or waiting area in foyers or reception rooms
- Ensures that the polling place closes at the prescribed time and that electors who enter the polling place before it closes can exercise their right to vote
- Managed voter registration records meticulously, preventing discrepancies in voter eligibility status.
- Maintained a well-organized polling station, contributing to an efficient and orderly voting environment.
Elections Officer
Elections Canada
Toronto, Canada
05.2018 - 06.2018
- Informed electors about any special processes or procedures, including the wearing and availability of masks during COVID-19 and the location of hand sanitizer stations
- Ensured timely setup and breakdown of polling locations while adhering to safety guidelines.
- Conducted voter outreach by mailing and tracking voter registration cards throughout GTA.
- Increased voter turnout by facilitating efficient check-in procedures for all eligible voters.
- Upheld election security measures, ensuring proper handling, storage, and transport of sensitive materials such as ballots and voter records.
Education
CPR - C & AED -
SALVATION ARMY
Toronto, ONSkills
- Quality Assurance
- Customer service
- Public relations
- Airline industry
- Information Management
- Content Management
- Network Administration
Certification
G Driving Licence, Ontario
Languages
French
English
Timeline
Information Officer / Quality Assurance
Gatestone & Co. Inc
01.2022 - 06.2024
Delivery Driver
FedEx
01.2021 - 01.2022
Poll Clerk
Elections Canada
10.2019 - 10.2019
Car Care Attendant
Pearson Airport - Indigo
01.2019 - 01.2021
Ramp Agent
Menzies Aviation
01.2019 - 12.2019
Elections Officer
Elections Canada
05.2018 - 06.2018
CPR - C & AED -
SALVATION ARMY