Othman Boughaleb
Gatineau,Canada
Summary
Service consulting professional, skilled in developing client relationships and optimizing service delivery. Adept at identifying client needs and providing tailored solutions that drive satisfaction. Reliable team player with strong focus on achieving impactful results and adapting to changing environments.
Overview
9
9
years of professional experience
Work History
Sales and Service Consultant
Maison Corbeil
06.2022 - Current
- Enhanced client satisfaction by offering tailored consultation services.
- Contributed to increased showroom traffic by consistently updating displays with current trends and new product offerings.
- Increased repeat business by delivering outstanding results and cultivating long-term customer loyalty.
- Collaborated closely with clients to determine their specific needs and preferences for each design project.
Census Operator
Statistics Canada
01.2021 - 12.2021
- Handled inbound calls to support individuals in completing the census, providing clear and accurate information
- Assisted respondents in navigating and filling out census forms, ensuring data accuracy and compliance with privacy regulations
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Restaurant Manager
Sayad Mediterranean Grill
12.2017 - 03.2020
- Recruited, trained, and managed a team of staff members, overseeing scheduling, performance evaluations, and fostering a positive work environment
- Ensured high standards of customer service by addressing guest concerns, managing front-of-house operations, and maintaining a welcoming atmosphere
- Streamlined daily operations, including supervising inventory control, ordering supplies, and managing vendor relationships to ensure efficient and cost-effective operations
Customer Services Agent
Voxdata
01.2016 - 05.2017
- Assisted customers via phone, email, and chat, providing timely and accurate responses to inquiries and resolving issues efficiently
- Processed orders, returns, and exchanges, ensuring all transactions were handled smoothly and accurately
- Maintained detailed records of customer interactions, feedback, and complaints, utilizing CRM systems to track and follow up on issues
Education
Associate of Science - Logistics And Supply Chain Management
Houston Community College
Houston, TX06-2020
Skills
- Customer service
- Problem resolution
- Client relations
- Communication skills
- Data entry
- Microsoft Word
- Attention to detail
- Microsoft Excel
Languages
English
French
Spanish
Timeline
Sales and Service Consultant
Maison Corbeil
06.2022 - Current
Census Operator
Statistics Canada
01.2021 - 12.2021
Restaurant Manager
Sayad Mediterranean Grill
12.2017 - 03.2020
Customer Services Agent
Voxdata
01.2016 - 05.2017
Associate of Science - Logistics And Supply Chain Management
Houston Community College
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