O’Tesha (Tesha) Caldwell

HS Graduate

• Phlebotomy and IV Therapy Certification

• Education :

¥ : Phlebotomy and IV Therapy Certified

SKILLS GAINED :

* Proficiently performed venipuncture and capillary puncture to collect blood specimens for laboratory testing.

* Established rapport with patients, explained procedures, and ensured patient comfort during blood draws.

* Verified patient identities, labeled specimens accurately, and maintained specimen integrity for processing.

* Adhered to infection control protocols, safety standards, and regulatory requirements to ensure quality and accuracy in specimen handling.

* Collaborated with healthcare team members to prioritize specimen collection and ensure timely processing of samples.

* Maintained cleanliness and organization of phlebotomy equipment and work area to uphold safety and hygiene standards.

Additional Skills :

* Venipuncture, Specimen collection, Patient communication, Labelling and documentation, Infection control, Order of draw

** I am able to service any customer/client for ANY therapeutic session for IV inserts at ANY to ALL Hydration Bars, Drip Bars, etc.

• Medical Front Desk Professional Duties :

¥: I am always professional and dedicated with extensive experience in medical office administration, patient coordination, and customer service. I am also skilled in managing front desk operations, ensuring HIPAA compliance, and providing exceptional support to healthcare providers and patients. I have managed patient check-in/out, scheduling, co-payments/outstanding balances and ensuring adherence to HIPAA guidelines. I’ve coordinated appointment reminders, reducing no-show rates and enhancing patient satisfaction all while maintaining organized and efficient front desk operations, handling a high volume of calls and inquiries.

¥: I have provided administrative support to medical staff, assisting with various clerical tasks. Improved office efficiency by updating patient records and assisting with insurance verification tasks. Served as a liaison between patients and healthcare providers, ensuring clear communication amongst all staff. I answered phone calls to provide office information, answer questions, and direct calls to staff. I completed administrative patient intakes with thoroughness. I handled all patient inquiries for many busy medical facilities.

• SKILLS :

Medical terminology, Appointment scheduling, Insurance verification, Electronic health records (EHR), Patient referrals request, Customer service

• Additional Skills :

¥: Improved office efficiency by organizing and maintaining accurate patient files and records. I’ve expedited patient registration processes by promptly gathering necessary paperwork and documentation that were needed .

• Achievements :

* Certificate of Excellence with patient care and needs.

• Lead Direct Care Professional Duties :

¥: Managed a team of direct care staff, providing guidance and support to ensure the highest level of care for individuals with diverse needs. I also developed and implemented individualized care plans, resulting in improved outcomes and quality of life for clients. I facilitated communication between clients, families, and healthcare providers to ensure comprehensive care and support. I conducted regular assessments and evaluations to monitor progress and make necessary adjustments to care plans. I collaborated with interdisciplinary teams to coordinate services and resources for clients, promoting a holistic approach to care. I, as well have, maintained accurate documentation and records to track client progress and compliance with regulatory requirements.

• SKILLS :

Crisis intervention, Case management, Client advocacy, Communication skills, Team leadership

• Achievements :

* Employee of the month and Outstanding Performance Award

• Applied Behavior Analysis (ABA) Duties:

¥: Conducted one-on-one therapy sessions based on ABA principles to improve behavior and social skills. I collaborated with a multidisciplinary team to develop and implemented individualized treatment plans while documented progress and behavior data to track client outcomes and adjust interventions as needed. I provided feedback and training to parents/caregivers on implementing behavioral strategies at home. I also maintained a positive and supportive environment for clients to facilitate learning and skill development while also conducting and attending regular training sessions and workshops to enhance knowledge and skills in ABA therapy.

• SKILLS:

Behavior Management Techniques, Data Collection and Analysis, Individualized Treatment Planning, Parent Training and Collaboration, Communication Skills

• Additional Skills :

¥: Experienced ABA therapist with a proven track record of providing individualized therapy to children with autism spectrum disorder. Skilled in behavior analysis, implementing treatment plans, and collaborating with families to achieve therapeutic goals.

Achievements:

* Recognized for effectively implementing behavior intervention strategies to improve client outcomes.

* Received positive feedback from families for building strong rapport with clients and facilitating progress.

* Completed specialized training in ABA techniques to enhance therapy delivery.

Correctional Officer III Duties :

¥: I supervised and monitored over 1000 inmates to ensure compliance with facility rules and regulations. I conducted regular security checks and inspections to prevent contraband and maintain a secure environment. I also implemented crisis intervention techniques to de-escalate conflicts and address challenging situations effectively.

¥: Collaborated with corrections staff to coordinate inmate movement and maintain order within the facility. I documented incidents, wrote reports, and maintained accurate records of inmate behavior and mandatory pre-release programs . I participated in ongoing training and development programs to enhance skills in correctional practices and safety protocols.

• SKILLS :

Safe security operations, Crisis management, Conflict resolution, Report writing, Team collaboration .

• Additional Skills :

¥: Completion of defensive tactics (DT) training

• Achievements :

* Certificate of Recognition for Outstanding Performance