Oswaldo Mares
Concord
Summary
Dynamic and results-driven professional with extensive experience at Dunn-Edwards, excelling in customer service and relationship building. Proven track record in upselling and enhancing client satisfaction through strategic solutions. A motivated team player skilled in problem-solving and time management, dedicated to fostering a positive and efficient work environment.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dunn-Edwards
06.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Supervisor - Catering
Kinders Bbq
05.2019 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Barista Shift Supervisor
Starbucks
09.2016 - 05.2019
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Ygnacio Valley High School
Concord, CAPharmacy Tech License - Pharmacy
Carrington College
Pleasant Hill, CA09-2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Upselling and cross selling
- Relationship building
- Motivated team player
- Relationship cultivation
- Phone and email etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Dunn-Edwards
06.2021 - Current
Supervisor - Catering
Kinders Bbq
05.2019 - 05.2021
Barista Shift Supervisor
Starbucks
09.2016 - 05.2019
Ygnacio Valley High School
Pharmacy Tech License - Pharmacy
Carrington College
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