Oswald Jackson

• Enhanced aircraft structural integrity by performing inspections, maintenance, and repairs on various airframe components.
• Reduced repair times by efficiently troubleshooting and diagnosing complex structural issues using blueprints, technical manuals, and testing equipment.
• Collaborated closely with other mechanics for efficient completion of projects within established deadlines.
• Maintained detailed records of all performed work to ensure full compliance with regulatory requirements and company standards.

• Conducted routine inspections to check quality and compliance with established specifications.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Supervised completion of over 10,000 scheduled and unscheduled maintenance on MH60-R and MH60-S aircraft.

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• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete over 2,000 customer job requests.
• Created customized options and solutions to meet customer unique copy and printing needs.
• Enhanced customer satisfaction by providing efficient and accurate print and copy services.