Oswald Dsouza
Calgary,Canada
Summary
Dynamic sales and financial professional with a proven track record at Canadian Imperial Bank of Commerce, adept in decision-making and excellent communication. Leveraged expertise in sales and customer service to exceed targets and foster client loyalty. Fluent in English and Hindi, combines clerical support skills with a dependable and responsible attitude to achieve and surpass goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales and Collections Professional
Weedman Canada
07.2020 - 08.2021
- Outbound calls to sell various packages for the Weedman, which include fertilization, weed control, aeration, top dressing, and over-seeding.
- Collection calls made to collect outstanding and overdue accounts.
Personal Banker/Financial Service Representative II
Canadian Imperial Bank of Commerce
11.2017 - 08.2019
- Proactive approach to engaging with existing customers and prospects by doing a needs-based assessment, thereby promoting loyalty.
- Tapping into existing and future opportunities.
- Arranging meetings with customers with a view to completing a needs assessment, thereby identifying financial solutions that may align with their future financial goals.
- Offering clients advice and guidance on different digital and self-serve options.
- Helping with customer transactions, if required.
- Generating appointments with a view to increasing business, and various opportunities to cross-sell products as needed based on assessment.
- Promoting and recommending credit-related products pertaining to personal lending, which includes home financing, while adhering to the bank's policies and procedures.
Personal Banking Representative/Personal Banker
Presidents Choice Financial/CIBC
05.2015 - 10.2017
- Proactive approach to engaging with existing customers and prospects by doing a needs-based assessment, thereby promoting loyalty.
- Tapping into existing and future opportunities
- Arranging meetings with customers with a view to completing a needs assessment, thereby identifying financial solutions that may align with their future financial goals.
- Offering clients advice and guidance on different digital and self-serve options.
- Helping with customer transactions, if required.
- Generating appointments with a view to increasing business, and various opportunities to cross-sell products as needed based on assessment.
- Promoting and recommending credit-related products pertaining to personal lending, which includes home financing, while adhering to the bank's policies and procedures.
Sales and Collections Professional
Weedman Canada
05.2011 - 05.2015
- Outbound calls to sell various packages for the Weedman, which include fertilization, weed control, aeration, top dressing, and over-seeding.
- Collection calls made to collect outstanding and overdue accounts
Sales Professional/Interceptor
Pareto Corporation/Bank of Montreal
11.2012 - 09.2013
- Selling or promoting the Club Sobeys BMO MasterCard through Pareto, a third-party marketing company, at various retail Sobeys stores.
- Promoting balance transfers with a view to promoting our credit cards by overcoming relevant objections, understanding the customer, and thereby closing the sale.
- Providing the advantages of having a chequing account, thus providing the option to apply for a free chequing account
- Meeting and exceeding sales objectives, and recording all sales.
Sales Professional/Interceptor
Placement Group/Presidents Choice Financials
05.2011 - 01.2012
- Promoting and selling the President’s Choice MasterCard through a third-party marketing company, QMM, and Placement Group.
- Promote balance transfers with a view to promoting our credit cards by overcoming relevant objections, understanding the customer, and thereby closing the sale.
- Also selling the Account Balance Protection, insurance on the credit card.
- Meeting and exceeding sales objectives, and recording all sales.
Account Executive/Direct Marketing Executive
The Country Club Hotel
07.2009 - 03.2011
- Approached prospective clients to solicit business for the hotel, promote club memberships, and global holidays/vacations.
- Maintained a database of existing clients, with regular follow-up for payments.
- Marketed services and negotiated prices with customers, resulting in upselling higher packages and meeting or exceeding sales targets.
Client Service Professional
Gulf News
03.2008 - 08.2008
- Communicated with corporate clients to determine the services they wanted to be advertised in Gulf News.
- Analyzed customer accounts to generate more business.
- Maintained a log of existing and prospective clients.
- Coordinate with the existing clients.
- Proofread, drafted advertising material, and ensured appropriate structural design as per clients' requests.
- Handled various processes in relation to printing and advertising.
Advisor
JP Morgan Chase
07.2006 - 11.2007
- Handled balance transfers on credit cards for existing customers.
- Analyzed various credit reports and provided financial solutions to customers.
- Upsold Fraud Protection Programs to protect customers from identity theft.
- Followed stringent compliance norms as per the bank's policies and procedures.
- Analyzed trends and provided measures to achieve the objectives of the company, as set for each individual.
- Managed a database of the customers, as well as identified potential customers.
Education
Canadian Securities Course -
Canadian Securities Institute
03.2015
Bachelor of Commerce -
University of Delhi
Post Graduate Diploma -
Business Management
Diploma -
Computer Management
Skills
- Decision-making
- Dependable and responsible
- Calm under pressure
- Clerical support
- Basic math
- Self-Directed
- Excellent communication
- Written communication
- Fluent in English
- Fluent in Hindi
Salesachievements
- Number 1 in monthly Sales at The Country Club Hotel, 2010
- Among the top 3 in Sales at the Weedman on numerous occasions
Certification
- Canadian Securities Course 2015.
Timeline
Sales and Collections Professional
Weedman Canada
07.2020 - 08.2021
Personal Banker/Financial Service Representative II
Canadian Imperial Bank of Commerce
11.2017 - 08.2019
Personal Banking Representative/Personal Banker
Presidents Choice Financial/CIBC
05.2015 - 10.2017
Sales Professional/Interceptor
Pareto Corporation/Bank of Montreal
11.2012 - 09.2013
Sales and Collections Professional
Weedman Canada
05.2011 - 05.2015
Sales Professional/Interceptor
Placement Group/Presidents Choice Financials
05.2011 - 01.2012
Account Executive/Direct Marketing Executive
The Country Club Hotel
07.2009 - 03.2011
Client Service Professional
Gulf News
03.2008 - 08.2008
Advisor
JP Morgan Chase
07.2006 - 11.2007
Canadian Securities Course -
Canadian Securities Institute
Bachelor of Commerce -
University of Delhi
Post Graduate Diploma -
Business Management
Diploma -
Computer Management
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