Osvaldo Ruiz
Sacramento
Summary
Adept at delivering top-notch results, my background spans roles from Field Technician at Sierra Giotech to Customer Service Representative, showcasing a blend of hard skills like HAZMAT certification and soft skills such as exceptional communication. Proven ability to enhance safety and quality, my collaborative approach has consistently driven project success and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Field Technician
Sierra Giotech
04.2024 - Current
- Responsible for testing and inspecting construction materials such as coring, asphalt, concrete and soil testing to ensure that they meet industry standards and specifications
- Kept detailed records of field measurements and data.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Nuclear gauge HAZMAT certified and ACI certified
- CalTRANS certified in soil, concrete and hot mix asphalt testing.
Framing Carpenter
NGI
03.2022 - 04.2024
- Removed and replaced damaged drywall to complete repair and restoration projects.
- Applied skills in taping, sanding and finishing drywall to meet project specifications.
- Inspected surfaces to evaluate quality and applied extra attention to fill in holes and rectify errors.
- Installed drywall for residential and commercial projects with consistent attention to quality and safety.
- Mixed, matched and applied diverse textures to achieve quality finishes.
- Promoted use of proper PPE and safety equipment to safeguard teams and equipment.
Carpenter
PCI Construction
11.2017 - 03.2022
- Planned and executed work with proper tools and materials to maximize productivity.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Read and interpreted blueprints to follow specifications of projects.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
Customer Service Representative
Sutter Health
07.2014 - 11.2016
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Burbank High School
Sacramento, CA05-2013
Skills
- Collaborative
- Safety driven
- Results oriented
- Timely
- Great communicator
- Quality committed
Timeline
Field Technician
Sierra Giotech
04.2024 - Current
Framing Carpenter
NGI
03.2022 - 04.2024
Carpenter
PCI Construction
11.2017 - 03.2022
Customer Service Representative
Sutter Health
07.2014 - 11.2016
High School Diploma -
Burbank High School
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