Osvaldo Godoy
Fontana
Summary
Results-driven professional with a solid background in service management and team training. Skilled in schedule management and staff education, contributing to improved performance and operational effectiveness. Seeking to leverage expertise to elevate customer experiences and drive sales growth.
Overview
11
11
years of professional experience
Work History
Service Consultant
Claremont Toyota
Claremont, CA
08.2020 - Current
- Provided expert advice on vehicle maintenance and repair options to enhance customer satisfaction.
- Coordinated service appointments and managed workflow to optimize operational efficiency.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Trained junior staff on service procedures and best practices to improve team performance.
- Collaborated with technicians to ensure accurate assessments of vehicle issues and service needs.
Assistant Store Manager
Ecco Shoes
Ontario, CA
11.2019 - 03.2020
- Led daily store operations to ensure smooth workflow and optimal customer service.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented visual merchandising standards to enhance store presentation and drive sales.
- Developed staff schedules to align with business needs while maintaining productivity.
- Analyzed sales data to identify trends and adjust inventory accordingly for maximum efficiency.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Shoe Lead Merchandising Associate
Coach
Ontario, CA
10.2017 - 11.2019
- Led merchandising strategies to enhance shoe product visibility and drive sales growth.
- Mentored team members on visual presentation standards and inventory management practices.
- Analyzed market trends to optimize product assortment and align with consumer preferences.
- Collaborated with cross-functional teams to execute promotional events and seasonal launches.
- Streamlined stock replenishment processes to improve operational efficiency and reduce lead times.
- Conducted regular audits of merchandise displays to ensure compliance with corporate guidelines.
- Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
Assistant Store Manager
Journeys Shoes
Montclair, CA
08.2015 - 10.2017
- Coordinated promotional events, driving customer engagement and increasing foot traffic.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Collaborated with management in strategic planning efforts to improve operational performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Achieved sales targets consistently by implementing effective sales strategies and techniques.
Education
High School Diploma -
Pomona High School
Pomona, CASkills
- Cash handling
- Customer relations
- Schedule management
- Complaint resolution
- Issue resolution
- Sales expertise
- Marketing strategies
- Account management
- Staff education and training
- Estimating
- Repairs expertise
- Customer relationship management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Consultant
Claremont Toyota
08.2020 - Current
Assistant Store Manager
Ecco Shoes
11.2019 - 03.2020
Shoe Lead Merchandising Associate
Coach
10.2017 - 11.2019
Assistant Store Manager
Journeys Shoes
08.2015 - 10.2017
High School Diploma -
Pomona High School