Osvaldo Araujo
Credit Risk Management
Ajax,ON
Summary
Over 20 year experience in the financial services industry. Consistently delivered outstanding results through extraordinary leadership skills and development of high performing teams across multiple countries/regions (LATAM, Canada, and Europe). Excellent analytical and strategic thinking skills. Extensive experience in the Retail & Small Business credit life cycle, as well as call center management expertise.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Director Risk Management Small Business Canada
Scotiabank
04.2024 - Current
- Responsible for designing and effective execution of Small Business credit risk strategy (Canadian portfolio)
- Leverage existing and new data-analytics resources to drive profitable growth, in alignment with risk-return expectations
- Partner with key stakeholders to ensure growth targets, portfolio performance and policy execution adhere to defined risk appetite
- Collaborate with collections operations to continuously enhance mitigation strategies
Director Risk Management Canada Collections
Scotiabank (Global Risk Management)
03.2022 - 03.2024
- Implement, monitor and end-to-end management of strategies and analytics for late stage collections & loss mitigation programs, aiming to mitigate credit losses for the Canadian portfolio
- Drive continuous improvement in strategy effectiveness through data-analytics, providing actionable insights to improve collection efforts, ensuring alignment to defined risk guardrails
- Communicate portfolio performance, insights and recommendations to senior management
- Provide strong leadership to direct reports to motivate both individual and team performance
Director Risk Management International Banking
Scotiabank (Global Risk Management)
07.2019 - 03.2022
- Responsible for the oversight and effective execution of Scotiabank's credit risk strategy for all international portfolios, including integration/merger activities, credit risk management systems, policies, process & practices
- Provide strong strategic leadership to motivate individual and team performances across the division
- Lead and develop continuous improvement frameworks, leveraging risk technology, analytics and data capabilities, in alignment to the standards defined in the Global Collections Policy
Head Credit Risk Management Central America
Scotiabank (Global Risk Management)
05.2016 - 06.2019
- Responsible for the overall management of retail and small business credit risk portfolio (incl adjudication) for Costa Rica and Panama
- Ongoing deployment of new and enhanced risk strategies across originations, account management and collections, ensuring optimized risk/return
- Introduced new risk technology, score models, policies and adjudication platforms in alignment to Global Policy and local regulatory directives
Director Credit Risk Oversight
Scotiabank (Global Risk Management)
07.2013 - 05.2016
- Governance and oversight for the Mexico and Caribbean portfolios. Ensuring credit and operational processes aligned within the Bank's risk tolerance
- Ensured credit policies and procedures are designed to balance risk and growth within the bank's risk appetite
- Leveraged resources, statistical, technical, business intelligence to promote solutions that maximize revenue while minimizing losses
- Edified trusted partnerships across multiple functions and geographies, ensuring effective collaboration and best practice sharing to advance strategic plans
Director World Service The Benelux
American Express
02.2010 - 02.2013
- Reporting to the Senior Vice President, held market accountability for customer experience activities for Belgium and The Netherlands. Supervised 150+ employees
- Coordinated and partnered with teams across multiple functions to secure timely execution of complex projects
- Worked directly with senior stakeholders concerning market performance, annual business planning and long term investment decisions
Manager Credit & Collections Canada
American Express
05.2007 - 02.2010
- Drove collections activities across the Canadian market. Supervised a 150+ employees (including vendors)
- Managed proprietary and external partners. Coordinating best-in-class dunning activities in line with portfolio roll rates, shared best practices, and drove partner performance through commissioned program
- Partnered with risk management to ensure accurate case initiation and monitored portfolio performance
- Launched new collections remediation program (distressed customers)
Collections & Adjudication LATAM
American Express
02.1997 - 05.2007
- Directed end to end corporate card risk operations in Mexico and Latin America (acquisition approval, customer management and collection processes). Supervised 100+ people
- Ensured flawless execution of risk, regulatory and compliance policies
- Partnered with corporate risk management and sales to asses portfolio performance. Developed and implemented policies to optimize processes, improving customer/client experience and minimizing losses while driving profitable growth
Education
Bachelor of Economics - Economics
Instituto Tecnologico Autonomo De Mexico (ITAM)
Mexico City 09.1994 - 05.2000
Skills
People Leadership
Strategic Thinking
Risk Management
Strategic Influencing
Change Management
Certification
Strategic Influencing (Scotiabank)
Timeline
Director Risk Management Small Business Canada
Scotiabank
04.2024 - Current
Strategic Influencing (Scotiabank)
06-2023
Financial Markets (Yale - Online)
01-2023
Leading the Enterprise (Scotiabank)
07-2022
Director Risk Management Canada Collections
Scotiabank (Global Risk Management)
03.2022 - 03.2024
Director Risk Management International Banking
Scotiabank (Global Risk Management)
07.2019 - 03.2022
Situational Leadership (Scotiabank)
02-2018
Head Credit Risk Management Central America
Scotiabank (Global Risk Management)
05.2016 - 06.2019
Director Credit Risk Oversight
Scotiabank (Global Risk Management)
07.2013 - 05.2016
Executive Presence (American Express)
07-2011
Director World Service The Benelux
American Express
02.2010 - 02.2013
Manager Credit & Collections Canada
American Express
05.2007 - 02.2010
Collections & Adjudication LATAM
American Express
02.1997 - 05.2007
Bachelor of Economics - Economics
Instituto Tecnologico Autonomo De Mexico (ITAM)
09.1994 - 05.2000