Christopher Osuna
Santa Ana,CA
Summary
Efficient, accurate, and detail orientated person who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills. Collaborative and always willing to ask for input and provide guidance when needed. History of being an effective team member with dedication and ambition to work.
Overview
5
5
years of professional experience
Work History
Security Guard
Allied Universal Security Services
11.2022 - 10.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
Sales Associate
Steven Madden
09.2021 - 10.2022
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Check-In Clerk
Audi Dealership
03.2020 - 08.2021
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Built positive customer rapport for courteous, friendly and professional service.
- Developed and maintained positive relationships with guests for satisfaction.
- Parked cars to their designated lot areas.
Sales Associate
Zara
01.2019 - 11.2020
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites
Education
Bachelor of Arts - Criminology
California State University - Fullerton
Fullerton, CA04.2024
Associate of Arts - Criminology
Irvine Valley College
Irvine, CA08.2021
High School Diploma -
Hector G. Godinez
Santa Ana, CA05.2019
Skills
- Customer Service
- Stocking and Replenishing
- Guest Relations
- Verbal Communication
- Listening Skills
Languages
Spanish
Native or Bilingual
Timeline
Security Guard
Allied Universal Security Services
11.2022 - 10.2023
Sales Associate
Steven Madden
09.2021 - 10.2022
Check-In Clerk
Audi Dealership
03.2020 - 08.2021
Sales Associate
Zara
01.2019 - 11.2020
Bachelor of Arts - Criminology
California State University - Fullerton
Associate of Arts - Criminology
Irvine Valley College
High School Diploma -
Hector G. Godinez
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