Ossama Almahamid
Mississauga,Canada
Summary
Aspiring Automotive Sales Consultant with over 3 years of customer-facing experience, and a passion for cars, sales, and relationship building. Skilled in product demonstrations, cross-selling, and consultative sales, adaptable in fast-paced settings, and eager to master dealership sales processes. Passed the OMVIC exam; eligible for licensing upon dealership sponsorship.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Events Plus Management
04.2022 - Current
- Delivered exceptional service to over 500 customers daily at high-traffic venues, including Scotiabank Arena, Coca-Cola Coliseum, BMO Field, Rogers Centre, and York University.
- Collaborated across team roles to meet shifting customer demands, reducing wait times, and optimizing stand efficiency during peak event hours.
- Maintained a 95%+ satisfaction rating by providing friendly, personalized service
- Analyzed service trends and helped implement workflow changes that improved satisfaction and efficiency by 10%.
- Trained 20+ staff on VIP and crowd service protocols, improving throughput and quality by 30%.
- Excelled in high-pressure crowd environments by staying calm, courteous, and helpful; colleagues and guests often praised my positive energy and communication style.
Sales & Operations Advisor
Best Buy (Home Theater and Computers)
10.2023 - 01.2024
- Found genuine satisfaction in helping customers discover the right product, often turning first-time visitors into repeat clients.
- Exceeded quarterly sales targets by 7%, generating over $158,000 through personalized, solution-based selling.
- Delivered tailored product consultations, resulting in a $975/hr sales rate and a 13% attach rate, reflecting strong customer trust and engagement.
- Promoted digital products and tools through clear demonstrations, empowering customers.
- Achieved 13.13% BBM attach rates, showcasing effective referral and upselling strategies.
Education
Diploma of Business Managment -
Guelph-Humber
Etobicoke04.2025
Skills
- Product Demonstration
- Cross-Selling & Upselling Techniques
- Collaborative Teamwork
- Customer-Focused Problem Solving
- Bilingual: English & Arabic
- Adaptability in Fast-Paced Environments
- Relationship Building & Client Rapport
- Active Listening & Emotional Intelligence
Certification
- Standard First Aid & CPR/AED, Red Cross, 02/22
- Smart Serve, Smart Serve Ontario, 03/22
Timeline
Sales & Operations Advisor
Best Buy (Home Theater and Computers)
10.2023 - 01.2024
Customer Service Associate
Events Plus Management
04.2022 - Current
Diploma of Business Managment -
Guelph-Humber
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