Mark Demillo

• Monitored players behavior, taking appropriate action against rule violations.
• Answered players questions and resolved disputes to provide excellent customer service.
• Monitored game for potential security risk to protect operation and players.
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Enforced game rules to maintain fair paly and avoid disputes.
• Dealt cards according to gaming standard procedures.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Learned and adapted quickly to new technology and software applications
• Worked flexible hours across night, weekend and holiday shifts
• Organized and detail-oriented with a strong work ethic

• Cleaning and prep of vehicles for installation of Vinyl
• Graphics Adhering to production schedules to meet all customer deadlines and communicate status
  updates to production teams
• Responsible for all aspects of production and installation within the vinyl graphics and
  signage department, including but not limited to; internal installations, off-site
  installation, laminating, assembly, cutting, applying and packaging
• Installation of vinyl Graphics on Dodge of vehicle
• Maintain a clean and organized workspace

Assisted end-users in troubleshooting and resolving IT issues:

• Created specific images on computers using Acronis True Image and Dell Image
  Assist with sysprep for vendor’s use on newly purchased computers.
• Sent tickets to appropriate departments utilizing ticket tracking system
• Performed installations, hardware repair, maintenance, technical assistance, and support on Windows 7 both on laptops and desktops
• Created and performed backups and restore utilizing Acronis True Image