Murat Osmanov
Calgary
Overview
3
3
years of professional experience
Work History
Waiter
Vinarte
Italy, Agropoli
06.2021 - 02.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Skills
- Guest Relations Management
- Order Accuracy
- Customer Service
- Food safety understanding
Languages
английский
Limited Working
Итальянская
Professional Working
Русский
Native or Bilingual
Timeline
Waiter
Vinarte
06.2021 - 02.2024