Osman Qureshi

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Established and maintained positive relationships with vendors to determine product availability and quality.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.

• Conducted research on geo economic impacts of maritime economy and blue economy
• Assisted the Research Associate in data collection regarding status of the maritime economy during the Covid-19 Pandemic
• Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
• Performed statistical, qualitative, and quantitative analysis.
• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
• Maintained open lines of communication with project leads and team members for effective collaboration on common goals.

• To provide assistant related to physiotherapy and occupational therapy.
• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Maintained message content, tone, and emotion as closely as possible.
• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
• Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.

• Translating all medical terms to the patients
• Performing other ad-hoc duties as required
• Helping and supporting the hospital staff whenever they need (Volunteer).
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Assisted foreign language-speaking clients with inquiries.

• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Prioritized helping customers over completing other routine tasks in store.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Monitored customers for signs of security concerns and escalated issues to management.
• Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.

Maintained safe work environment by strictly adhering to established safety protocols and guidelines.

• Trained new technicians on standard operating procedures, ensuring consistency across team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Maintained compliance with regulatory standards and safety requirements.
• Maintained quality assurance and customer satisfaction objectives.
• Tested components and systems to evaluate performance and identify concerns.
• Maintained company field response with repair and replacement parts valued over $20000.