Osman Mohammed
Cargo supervisor / Manpower management
New Westminster,BC
Summary
Enthusiastic customer service officer willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. . Well-versed in operating scanners, forklifts, dollies and scales. Works well in team environments. Establishes positive relationships with customers and their representatives through communication and coordination skills.
Overview
16
16
years of professional experience
Work History
Shipping and Receiving Clerk
Westeel Fabrication LTD
07.2023 - Current
- Used forklift to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe manner prepare for shipping, adhering to packaging protocols.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Customer Care Representative
Canadian Redcross (Volunteer)
03.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Provide all necessary health equipment as per their medical requirements.
Operations Executive
Dulsco
11.2021 - 11.2022
- Examining operational issues and complaints, conduct all operational investigations related to the site, initiate the required corrective action
- Exploring and responding to queries, complaints, and claims from internal and external customers efficiently and promptly, restoring client confidence
- Successfully controlled and delivered both air and ground operations services effectively for customers
- Actively forecasting and solving problems arising such as deployment shortages, late reporting of staff, disruptions to normal operations, accidents, and incidents by liaising with relevant internal/external stakeholders promptly
- Safeguarding that the services are provided to the client and comply with SLA
- Steering spot audit on conformance with Standard Operating Procedures (SOPs), Customer Services, and KPIs to ensure continuous improvement of processes
- Collaborated on operational support tasks to achieve common goal
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Officer
Tasleem Courier and Cargo
06.2020 - 01.2021
- Determined method of shipment and prepared bills of lading, invoices, and other shipping documents
- Directed delivery trucks to shipping doors or designated areas and helped load and unload goods safely
- Maintained a positive, empathetic, and professional attitude toward customers at all times
- Communicated with customers through various channels
- Acknowledged and resolved customer complaints
- Processed orders, forms, applications, and requests
- Kept records of customer interactions, transactions, comments, and complaints.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Supervisor
Etihad Airport Services Cargo
07.2013 - 07.2020
- Administered warehouse and customer service staff and daily activities, evaluated and report on productivity
- Communicated with government authorities such as customs, Health, or Police as required to ensure the effective movement of all cargo as per schedule
- I.e., Live animals, perishables, Vehicles, Diplomatic bags, and VIP personal goods
- Proactively resolved customers' issues and complaints professionally and provided sales on behalf of the airlines for all walk-in customers
- Established safety and security procedures for handling and storing dangerous materials, fragile cargoes, and baggage
- Traced and followed up on timely delivery of shipments and maintained records
- Safeguarded basic maintenance standards and compliance and safety regulations.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Cargo Agent
ADAS, Abu Dhabi Airport Services
05.2005 - 07.2013
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitorinmonitoring
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Liaised with customers provide status updates and explain cargo shipment delays.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Examined cargo and freight shipments to check goods' condition.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Advised clients on transportation and payment methods.
Education
- Customer services (Glad I can help)
- ULD handling provided by IATA
- First aid
- Fire Warden
- Safety
- International Trade of Wildlife
- Aviation Security: General Awareness
- Incident Reporting
NEBOSH incident investigation certificate -
01.2022
Diploma in project management online -
01.2021
Diploma Supply chain management Diploma -
01.2020
Customer service skills certificate -
01.2020
High School Graduate Certificate -
01.2001
Skills
- Warehousing Operations
- ERP/MRP System
- Shipment Tracking
- Shipping and Receiving
- Materials Transportation
- Microsoft Office Suite
- Forklift Operation
Key Impact Areas
- Customer service
- Warehouse operation
- Aviation Operations
- Cargo Management
- Safety Planning
- Scheduling/Following
- Movement Control
- Inventory
- Loading and Unloading
- Delivery
- Process Improvements
- Leadership Insight
- Documentation
Languages
English and Arabic
Profile Synopsis
A seasoned, diligent, and dynamic professional with over 16 years of expertise and a solid history of achievement in operations. Track record of delivering a full service, improving work effectiveness, and maintaining the highest quality, safety, and performance standards. Proven track record of success as a strong foundation in processing cargo clearances, coordinating plans, and maintaining logs. Exhibits a firm approach to encouraging safe work environments and a demonstrated ability to streamline operations.
Personal Information
Date of Birth: 01/01/79
Timeline
Shipping and Receiving Clerk - Westeel Fabrication LTD
07.2023 - Current
Customer Care Representative - Canadian Redcross (Volunteer)
03.2023 - Current
Operations Executive - Dulsco
11.2021 - 11.2022
Officer - Tasleem Courier and Cargo
06.2020 - 01.2021
Supervisor - Etihad Airport Services Cargo
07.2013 - 07.2020
Cargo Agent - ADAS, Abu Dhabi Airport Services
05.2005 - 07.2013
- ,
NEBOSH - NEBOSH incident investigation certificate,
Alison - Diploma in project management online,
Alison online - Diploma Supply chain management Diploma,
Alison online - Customer service skills certificate,
Tikur anbessa, Addis Ababa - High School Graduate Certificate,
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