Osman Malik
Pittsburg
Summary
Detail oriented and customer focused operations professional with hands on experience managing cash records, maintaining credit accounts and delivering frontline service in fast paced environments. Proven ability to build trust with clients, resolve issues accurately and enforce adoption of new technologies through clear guidance and training. Brings strong operational discipline, financial accountability and adaptability to technology driven service roles with a keen interest in consumer banking and client experience.
Overview
4
4
years of professional experience
Work History
Assistant Regional Service Provider
Zoom Express
04.2022 - 12.2025
- Coordinated daily regional delivery operations and assisted with driver dispatch to ensure timely and accurate order fulfillment
- Resolved customer disputes and handled service issues to maintain high customer satisfaction
- Monitored delivery performance and operational efficiency across assigned routes
- Trained and onboarded new drivers on procedures, routes, and service standards
- Provided operational support as a backup delivery driver during peak demand and staff shortages
- Managing petty cash book and individual driver credit accounts.
Route Economics Intern
Air Sial
05.2025 - 07.2025
- Collaborated with the network planning team on the evaluation and launch of Air Sial's Dubai route by supporting market analysis and demand forecasting
- Conducted route profitability analysis to support decisions on opening, closing or modifying flight routes
- Forecasted passenger demand and traffic volumes for existing and proposed routes using historical and market data
- Performed cost–benefit and opportunity cost analysis to evaluate route viability and resource allocation
- Supported strategic planning by assessing revenue potential, cost structures and market competition across routes
Education
Bachelor of Science - Economics
San Jose State University
San Jose, California, CA12-2026
Associate of Arts - Economics
Diablo Valley College
Pleasant Hill, CA05-2026
GCE Ordinary Level And GCE Advanced Level -
The City School
Pakistan08-2019
Skills
- Cash Handling & Financial Accuracy
- Managed petty cash book with accurate recording and reconciliation of transactions
- Maintained individual driver credit accounts, ensuring accuracy and financial accountability
- Followed internal controls and procedures when handling cash and credit records Technology Adoption & User Training
- Enforced adoption of new and evolving operational technologies among drivers
- Educated and guided drivers on system usage to ensure compliance and efficiency
- Supported transition from manual to technology-based workflows Client Service & Relationship Management
- Frontline customer service in fast-paced environments
- Professional handling of customer concerns and service escalations
- Building trust through clear communication and consistency Operational Accuracy & Compliance
- Adhered to structured procedures and operational guidelines
- Maintained accuracy under time pressure and high transaction volumes Teamwork & Professionalism
- Cross-functional collaboration with operations and service teams
- Time management and flexibility in variable schedules
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Route Economics Intern
Air Sial
05.2025 - 07.2025
Assistant Regional Service Provider
Zoom Express
04.2022 - 12.2025
Bachelor of Science - Economics
San Jose State University
Associate of Arts - Economics
Diablo Valley College
GCE Ordinary Level And GCE Advanced Level -
The City School