Osman Ahmed
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Issa Al-Somali Trading Est.
02.2023 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Office Associate
Obah A. H. Mahmoud Trading Est.
06.2021 - 02.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Processed payments and documented account changes for financial accuracy and transparency.
Ticket Agent
Jubba Airways
06.2019 - 05.2021
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Processed cash and credit card transactions securely and promptly for customer payments.
Education
High School Diploma -
Alemam Abdulah Bin Saud High School
Saudi Arabia09.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Client Relations
- Payment Processing
- Follow-up skills
- Call Management
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Technical Support
- Quality Control
- Product Sales
- Coordination
- Store maintenance
- Account Management
- Document Control
- Shipping and Logistics
Languages
English
Professional Working
Arabic
Native or Bilingual
Somali
Native or Bilingual
Timeline
Customer Service Representative
Issa Al-Somali Trading Est.
02.2023 - 03.2024
Office Associate
Obah A. H. Mahmoud Trading Est.
06.2021 - 02.2023
Ticket Agent
Jubba Airways
06.2019 - 05.2021
High School Diploma -
Alemam Abdulah Bin Saud High School
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