Abdirahman Arab
Toronto,ON
Summary
Dedicated cleaner with experience at Salama Hotel, proficient in sanitation practices and time management. Enhanced cleanliness and guest satisfaction through meticulous cleaning and waste management. Recognized for exceptional customer service and ability to tackle challenging cleaning tasks efficiently, ensuring a pristine environment for all guests.
Overview
6
6
years of professional experience
Work History
Uber Driver
Uber
01.2022 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
- Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Collaborated with fellow drivers to share insights on optimal routes or strategies for maximizing earnings during peak times.
Janitorial Cleaner
FGF Brands
02.2019 - 10.2021
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
- Maintained a safe workspace by promptly addressing spills and hazards, preventing accidents.
- Collaborated with fellow janitorial staff members to distribute tasks evenly and ensure comprehensive cleaning coverage.
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Contributed to efficient operations by maintaining organized storage areas for janitorial supplies and equipment.
- Demonstrated flexibility in working hours, accommodating special requests for after-hours cleanings or emergency situations.
- Reduced waste by managing recycling efforts and disposing of trash appropriately.
- Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
- Kept building spaces premises clean inside and outside.
Education
Diploma - Human Resources Development
Sheik Abdisalam High School
Ethiopia Jijiga05.2023
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Time management
- Restroom sanitation
- Sanitation practices
- Waste management
Languages
English
Elementary
Timeline
Uber Driver
Uber
01.2022 - Current
Janitorial Cleaner
FGF Brands
02.2019 - 10.2021
Diploma - Human Resources Development
Sheik Abdisalam High School