Overview
Work History
Education
Research
Internships
Awards
Certification
Hobbies
Timeline
Generic
Osman Arslan

Osman Arslan

Vancouver,BC

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Care Administrator

Concord Pacific Developments Inc.
01.2023 - Current

* Issuing and sending formal pre-closing, walk through inspection and closing letters to purchasers
*Coordinating pre-completion, walk through inspection and closing process between the developer, purchaser, lawyers, mortgage providers and appraisers
* Receiving, replying and directing the emails and Customer Service Request forms coming from homeowners of all Concord Pacific projects.
* Following and directing Trail Appliances, Bc Hydro and Travelers Warranty records of purchasers during new sales and handovers
* Scheduling appraisal appointments of new projects or organizing appraisal process of new sale of an unsold suite by contacting appraisers or mortgage departments of banks
* Following and updating purchaser records, executed assignments, parking stall, storage room and bike locker sales
* Attending key pick up days as developer representative assignor for key handover
*Assisting project officers by making the necessary communication between construction, warranty company and third party suppliers for repair request of owners. Entering deficincy items into internal system and following up the cases.

Customer Care Assistant

Concord Pacific Developments Inc.
10.2020 - 01.2023

Import Export Specialist

Oska Cihan Makina
06.2005 - 06.2019

Researched manufacturers abroad and imported their products for our family business’ retail and export activities.

Flight Chief

Turkish Airlines
11.2013 - 07.2016

Managed, directed and monitored the cabin crew during flight
Provided customer service and flight safety according to company’s standards

Flight Attendant

Turkish Airlines
06.2009 - 11.2013

Maintained customer satisfaction and preserved flight safety

Education

Master of Business Administration - MBA -

University Canada West
Vancouver, BC
04.2023

Commerce and Marketing -

VanWest College
Vancouver, BC
08.2021

Master's degree - Clinical Psychology

Haliç University
Istanbul, Turkiye
08.2020

Bachelor's degree - Psychology

İstanbul Kültür University
Istanbul, Turkiye
06.2018

Pedagogical Formation - A Year of Diploma Program - High School Psychological Counselor

İstanbul Kültür University
Istanbul, Turkiye
01-2018

Bachelor's degree - Business Administration and Management

Trakya University
Edirne, Turkiye
06.2010

Bachelor's degree - Economy

Duale Hochschule Baden-Württemberg
Lorrach, Germany
01.2007

Research

Clinical Psychology Master Thesis: An Evaluation of the Relationships Between Symptoms of Attention Deficit Hyperactivity Disorder, Generalized Anxiety Disorder, Perceived Parental Relationship, and Metacognitive Awareness in Adulthood


Psychology Bachelor Graduation Project: In the relevant group project, me and three of my classmates classified infants' locomotor movements over a semester and observed if there were any differences among them. Our goal was to obtain findings that could help diagnose specific learning difficulties before school age.

Internships

  • Institute of Psychotherapy · Kocaeli · Turkiye · 2016
  • Bakırköy Municipality Sefkat Nursing Home · Istanbul · Turkiye · 2016
  • Aydın Doğan Vocational School of Journalism: · Istanbul · Turkiye · 2018
  • Prof. Dr. Ilkay Kasatura Center for Psychology and Psychotherapy · Istanbul · Turkiye · 2018

Awards

Best Cabin Crew Award by Turkish Airlines in 2016. During my tenure as a cabin chief, I received numerous commendations and appreciation for efficiency and effectiveness in various schedules and operations. 

Certification

  • Clinical Overview of Psychology, Okan University, 04/15
  • EMDR Introduction, Okan University, 04/15
  • Iku Psychology Workshop, Istanbul Kultur University, 04/15
  • National Psychology Days, Istanbul Bilgi University, 04/15
  • Power of Stories in Daily Life and Psychotherapy, Yeni Psychotherapy and Psychological Consulting, 04/17
  • To Become an Expert Therapist, Yeni Psychotherapy and Psychological Consulting, 04/17
  • Pedagogical Formation, Istanbul Kultur University, 06/18
  • Navigating Personal Trauma and Triggers at Work, LinkedIn, 10/24
  • Neuromarketing: Tap Into your Customer's Primal Brain, LinkedIn, 09/24
  • The Founder's Journey: An Entrepreneurial Process, Morrissette Entrepreneurship, 08/23
  • 20 Nano Tips for Maximizing Excel with Mike Tholfsen, LinkedIn, 04/23
  • Outlook: Automating Your Email with Mail Rules, LinkedIn, 04/23
  • Using Porter’s Five Forces Model for Competitive Analysis, Coursera, 02/23
  • Digital Marketing, Digital Marketing Institute, 09/22
  • Financial Accounting, University Canada West, 03/22
  • Academic Integrity Matters, University Canada West, 12/21
  • Academic Writing Strategies, University Canada West, 12/21
  • Learning for Success Program, University Canada West, 12/21
  • Starting for Your Success, University Canada West, 12/21
  • Strategies for Successful Learning, University Canada West, 12/21
  • FOODSAFE Level 1, Vancouver Coastal Health, 10/19
  • Serving It Right, Responsible Service BC, 07/19
  • Alcohol and Substance Abuse Awareness, Turkish Airlines, 07/16
  • Aviation Terms, Turkish Airlines, 07/16
  • Brand Awareness, Turkish Airlines, 07/16
  • Corporate E-Mail Usage Principles, Turkish Airlines, 07/16
  • Customer Complaint Management, Turkish Airlines, 07/16
  • Document Management System, Turkish Airlines, 07/16
  • ERP-ESS, Turkish Airlines, 07/16
  • Effective Communication, Turkish Airlines, 07/16
  • Environment Management, Turkish Airlines, 07/16
  • Ethical Principles, Turkish Airlines, 07/16
  • Fatigue Management, Turkish Airlines, 07/16
  • Information Security and Awareness, Turkish Airlines, 07/16
  • Occupational Health and Safety Training, Turkish Airlines, 07/16
  • Quality Management System, Turkish Airlines, 07/16
  • Safety Management System, Turkish Airlines, 07/16
  • Security Awareness, Turkish Airlines, 07/16
  • Branding and Signage, Star Alliance, 11/13
  • Star Alliance Products and Services, Star Alliance, 11/13
  • The Star Alliance Customer, Star Alliance, 11/13
  • The Star Alliance Team, Star Alliance, 11/13
  • Travel Industry and Alliance History, Star Alliance, 11/13
  • Senior Cabin Crew Certificate, Turkish Airlines, 10/13
  • Standard First Aid, CPR and AED, Turkish Ministry of Health, 08/10
  • BLS/AED Provider Certificate, ERC European Resuscitation Council, 05/09
  • Restraint Training, Turkish Airlines, 05/09

Hobbies

  • CMAS One-Star Diver
  • 1st Dan in Aikido
  • Boxing
  • Jiu-Jitsu
  • Member of the Vancouver Turkish Music Choir

Timeline

Customer Care Administrator

Concord Pacific Developments Inc.
01.2023 - Current

Customer Care Assistant

Concord Pacific Developments Inc.
10.2020 - 01.2023

Flight Chief

Turkish Airlines
11.2013 - 07.2016

Flight Attendant

Turkish Airlines
06.2009 - 11.2013

Import Export Specialist

Oska Cihan Makina
06.2005 - 06.2019

Master of Business Administration - MBA -

University Canada West

Commerce and Marketing -

VanWest College

Master's degree - Clinical Psychology

Haliç University

Bachelor's degree - Psychology

İstanbul Kültür University

Pedagogical Formation - A Year of Diploma Program - High School Psychological Counselor

İstanbul Kültür University

Bachelor's degree - Business Administration and Management

Trakya University

Bachelor's degree - Economy

Duale Hochschule Baden-Württemberg
Osman Arslan