Osman Adoum-Onsite service specialist
Fort McMurray,AB
Summary
Customer-focused and organized professional with 14 years of experience in material management, leadership, and distribution within corporate and onsite settings. Proven ability to streamline operations, reduce costs, and enhance customer satisfaction. currently enrolled in SCMP designation program
Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Overview
11
11
years of professional experience
Work History
Onsite Service Specialist / Material Management
Grainger Canada
06.2020 - Current
- Provide ongoing customer support through regular site visits, ensuring customer needs are met
- Conduct training on Advantage Web, Clear Spider, and data clean-up processes, including dispensing system installation and troubleshooting
- Proactively suggest and implement process improvements to optimize department operation
Global Sourcing Specialist
Grainger Canada
08.2015 - 05.2019
- Sourced non-catalog products to meet project requirements, offering strategic advice for sourcing needs
- Maintained procurement contracts and templates, ensuring alignment with company policies
- Updated supplier information accurately in SAP, making informed purchasing and pricing decisions based on customer needs and market conditions
Team Lead-onsite Service/customer Relation
Grainger Canada
10.2013 - 07.2015
- Led and supervised the Suncor team, managing scheduling, project planning, and execution
- Consistently recognized for professional interaction at all levels, highlighted by top performer status in Wood Buffalo (2014/2015)
- Coordinated with the Suncor team and warehouse staff for scheduling deliveries and orders
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
SCMP Designation Program - Logistics And Supply Chain Management
Institute of Alberta
Edmonton, AB10-2026
Diploma - Supply Chain Management
Keyano College
10.2015
High School Diploma -
Lycée des Martyrs
09.2001
Skills
- Material planning & Procurement
- Distribution & Logistics Operations
- Inventory Control & Optimization
- Global Sourcing % Vendor Management
- Customer Service Excellence
- Data Analysis & Reporting
Languages
English
Full Professional
Timeline
Onsite Service Specialist / Material Management
Grainger Canada
06.2020 - Current
Global Sourcing Specialist
Grainger Canada
08.2015 - 05.2019
Team Lead-onsite Service/customer Relation
Grainger Canada
10.2013 - 07.2015
Diploma - Supply Chain Management
Keyano College
High School Diploma -
Lycée des Martyrs
SCMP Designation Program - Logistics And Supply Chain Management
Institute of Alberta
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