OSHO ARYAN
Thorold,ON
Summary
Results-driven professional with a strong background in security and customer service, notably at Canadian Protection Services. Proven ability to enhance customer satisfaction through effective problem resolution and active listening. Skilled in crime prevention and proficient in Microsoft Office Suite, ensuring a secure environment while fostering loyalty and repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
Canadian Protection Services
Thorold, Canada
10.2024 - Current
- Conducted regular patrols of the facility to detect and deter security threats.
- Documented incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to facilitate prompt attention and response.
- Ensured a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Customer Service Representative
Kentucky Fried Chicken
Thorold, Canada
07.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Efficiently handled escalated calls, achieving satisfactory resolutions for both customers and the company.
- Enhanced customer satisfaction by promptly addressing concerns and delivering precise information.
- Maintained comprehensive records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Arts - General Arts and Science, Arts And Sciences: Humanities
Niagara College
Welland, Canada12-2024
Skills
- Customer service
- Microsoft Office Suite
- Technical support
- Payment processing
- Customer satisfaction measurements
- Problem resolution
- Data entry
- Microsoft PowerPoint
- Complaint handling
- Computer proficiency
- Critical thinking
- Active listening
- Workplace safety
- Crime prevention
- Radio communication
Affiliations
- Writing
Certification
- G-Class driving LIcense
- Security License
- First Aid and CPR training completion certificate
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Professional
Timeline
Security Guard
Canadian Protection Services
10.2024 - Current
Customer Service Representative
Kentucky Fried Chicken
07.2023 - 10.2024
Associate of Arts - General Arts and Science, Arts And Sciences: Humanities
Niagara College
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