Oshin Singh Rama
Nagpur,Maharashtra
Summary
Retail operations professional with over 6 years of experience in leadership roles at multinational companies, specializing in team management, inventory control, and customer satisfaction. Known for driving operational excellence, mentoring high-performing teams, and delivering seamless customer experiences in fast-paced environments. Technically proficient, detail-oriented, and adaptable to dynamic retail challenges, with a strong commitment to continuous improvement.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Walmart Canada
Montreal, Canada
05.2020 - Current
- Lead overall store operations, supporting the Store Manager in achieving performance targets and compliance.
- Responsible for store opening and closing, cash handling, and security protocols.
- Supervised staff scheduling, vacation planning, payroll coordination, and team performance evaluations.
- Directed inventory management including ordering, stock flow, replenishment, markdowns, and shrink control.
- Managed in-store merchandising, seasonal transitions, and planogram compliance to drive product visibility.
- Conducted international visits and operational training exchanges to align with Walmart’s global standards.
- Collaborated with cross-functional departments to maintain operational excellence and customer satisfaction.
- Resolved escalated customer service issues while mentoring staff on service best practices.
- Supported implementation of new systems and technology integrations to streamline daily operations.
Lead Support Manager
Walmart Canada
Montreal, Canada
05.2020 - Current
- Oversaw daily functions in various departments including front-end, grocery, and general merchandise.
- Acted as liaison between floor associates and senior management for operational continuity.
- Played a key role in training and onboarding new employees, ensuring team alignment with corporate values.
- Assisted in evaluating competitor performance and customer trends to optimize store offerings.
- Concurrent
Software Developer
Chowdhury Aktars & Associates
Montreal, Canada
02.2021 - 09.2021
- Developed custom tools for internal use, optimizing digital workflows and data security for legal services.
Technical Team Lead
Krishi Kranti Kendra
Nagpur, India
08.2017 - 03.2018
- Managed a field support team and implemented digital outreach programs for rural customers.
Software Developer
Info System Technologies Pvt. Ltd.
Pune, India
01.2017 - 06.2017
- Assisted in full-stack development for business management software used in retail and small businesses.
Education
Google IT Support Professional Certificate -
Google
Montreal, Canada01.2023
Diploma - Programming, Networks & Security
L’Institut Supérieur d’Informatique (ISI)
Montreal, QC01.2021
Bachelor - Computer Science
University of Pune
India01.2017
Higher Secondary - Electronics (Bi-Focal)
State Board of Maharashtra
India01.2014
Skills
- Retail Store Management
- Inventory Control & Stock Flow
- Staff Scheduling & Payroll
- Budgeting & Operational Planning
- Customer Service Excellence
- Cash Handling & Shrink Reduction
- Visual Merchandising & Floor Layouts
- Conflict Resolution & People Development
- KPI Analysis & Sales Growth Strategies
- Bilingual: English, French, Hindi, Marathi
- Tools: MS Office, Google Workspace
- POS & Inventory Systems: Walmart Systems, SAP (basic knowledge)
- Languages: Java, Python, C
- Platforms: Windows, Linux
- Retail operations
- Store opening and closing
Languages
English, French, Hindi, Marathi
Websites
Affiliations
- Vice President, Director of Professional Development
- Rotaract Club, MMCC | 2016 – 2017
- Sergeant-at-Arms
- Rotaract Club, MMCC | 2015 – 2016
Timeline
Software Developer
Chowdhury Aktars & Associates
02.2021 - 09.2021
Assistant Store Manager
Walmart Canada
05.2020 - Current
Lead Support Manager
Walmart Canada
05.2020 - Current
Technical Team Lead
Krishi Kranti Kendra
08.2017 - 03.2018
Software Developer
Info System Technologies Pvt. Ltd.
01.2017 - 06.2017
Google IT Support Professional Certificate -
Google
Diploma - Programming, Networks & Security
L’Institut Supérieur d’Informatique (ISI)
Bachelor - Computer Science
University of Pune
Higher Secondary - Electronics (Bi-Focal)
State Board of Maharashtra
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