Summary
Overview
Work History
Education
Skills
Languages
Websites
Affiliations
Timeline
Generic

Oshin Singh Rama

Nagpur,Maharashtra

Summary

Retail operations professional with over 6 years of experience in leadership roles at multinational companies, specializing in team management, inventory control, and customer satisfaction. Known for driving operational excellence, mentoring high-performing teams, and delivering seamless customer experiences in fast-paced environments. Technically proficient, detail-oriented, and adaptable to dynamic retail challenges, with a strong commitment to continuous improvement.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Walmart Canada
Montreal, Canada
05.2020 - Current
  • Lead overall store operations, supporting the Store Manager in achieving performance targets and compliance.
  • Responsible for store opening and closing, cash handling, and security protocols.
  • Supervised staff scheduling, vacation planning, payroll coordination, and team performance evaluations.
  • Directed inventory management including ordering, stock flow, replenishment, markdowns, and shrink control.
  • Managed in-store merchandising, seasonal transitions, and planogram compliance to drive product visibility.
  • Conducted international visits and operational training exchanges to align with Walmart’s global standards.
  • Collaborated with cross-functional departments to maintain operational excellence and customer satisfaction.
  • Resolved escalated customer service issues while mentoring staff on service best practices.
  • Supported implementation of new systems and technology integrations to streamline daily operations.

Lead Support Manager

Walmart Canada
Montreal, Canada
05.2020 - Current
  • Oversaw daily functions in various departments including front-end, grocery, and general merchandise.
  • Acted as liaison between floor associates and senior management for operational continuity.
  • Played a key role in training and onboarding new employees, ensuring team alignment with corporate values.
  • Assisted in evaluating competitor performance and customer trends to optimize store offerings.
  • Concurrent

Software Developer

Chowdhury Aktars & Associates
Montreal, Canada
02.2021 - 09.2021
  • Developed custom tools for internal use, optimizing digital workflows and data security for legal services.

Technical Team Lead

Krishi Kranti Kendra
Nagpur, India
08.2017 - 03.2018
  • Managed a field support team and implemented digital outreach programs for rural customers.

Software Developer

Info System Technologies Pvt. Ltd.
Pune, India
01.2017 - 06.2017
  • Assisted in full-stack development for business management software used in retail and small businesses.

Education

Google IT Support Professional Certificate -

Google
Montreal, Canada
01.2023

Diploma - Programming, Networks & Security

L’Institut Supérieur d’Informatique (ISI)
Montreal, QC
01.2021

Bachelor - Computer Science

University of Pune
India
01.2017

Higher Secondary - Electronics (Bi-Focal)

State Board of Maharashtra
India
01.2014

Skills

  • Retail Store Management
  • Inventory Control & Stock Flow
  • Staff Scheduling & Payroll
  • Budgeting & Operational Planning
  • Customer Service Excellence
  • Cash Handling & Shrink Reduction
  • Visual Merchandising & Floor Layouts
  • Conflict Resolution & People Development
  • KPI Analysis & Sales Growth Strategies
  • Bilingual: English, French, Hindi, Marathi
  • Tools: MS Office, Google Workspace
  • POS & Inventory Systems: Walmart Systems, SAP (basic knowledge)
  • Languages: Java, Python, C
  • Platforms: Windows, Linux
  • Retail operations
  • Store opening and closing

Languages

English, French, Hindi, Marathi

Affiliations

  • Vice President, Director of Professional Development
  • Rotaract Club, MMCC | 2016 – 2017
  • Sergeant-at-Arms
  • Rotaract Club, MMCC | 2015 – 2016

Timeline

Software Developer

Chowdhury Aktars & Associates
02.2021 - 09.2021

Assistant Store Manager

Walmart Canada
05.2020 - Current

Lead Support Manager

Walmart Canada
05.2020 - Current

Technical Team Lead

Krishi Kranti Kendra
08.2017 - 03.2018

Software Developer

Info System Technologies Pvt. Ltd.
01.2017 - 06.2017

Google IT Support Professional Certificate -

Google

Diploma - Programming, Networks & Security

L’Institut Supérieur d’Informatique (ISI)

Bachelor - Computer Science

University of Pune

Higher Secondary - Electronics (Bi-Focal)

State Board of Maharashtra
Oshin Singh Rama