Oshin Sebastian
Brantford
Summary
Experienced professional with a strong background in financial services and customer service, clinical pharmacy, and clinical research for oncology studies. Proven problem-solving skills and ability to thrive in fast-paced environments. Fluent in English with excellent professional communication skills. Certified in GCP, Health Canada, and IATA through CITI. Holds a Doctor of Pharmacy degree and a PG diploma in Healthcare Administration and Service Management. Proficient in MS Office, internet, and email.
Overview
6
6
years of professional experience
Work History
Financial Service Representative
Gatestone & Co. Inc.
08.2021 - Current
- Negotiating, planning, and assisting consumers with correct payment resolutions on one or multiple credit card accounts including Consumer and Business accounts
- Follow up on delinquent accounts and forward irreconcilable accounts for collection
- Researching and answering questions regarding account status; assisting as personal financial advisor over the phone for the client
- Provide support to clients by offering solutions to address financial objectives
- Continually delivering positive and difficult messages, personalizing each call, while multi-tasking and navigating through multiple pages and accurately demonstrating each customer’s situation
- Conducting payment transactions electronically and negotiating payment arrangements for consumers on their accounts within FDCPA guidelines and thereafter documenting them
Clinical Process Coordinator
IQVIA
07.2019 - 12.2019
- Actively participated in team meetings and contributed with sharing of best practices and knowledge
- Assisted with Phase I, II, III studies in lung Cancer, Prostate Cancer, Breast Cancer, Diabetes Mellitus, Plaque psoriasis
- Supported the clinical project team by accurately updating and maintaining clinical systems within project timelines
- Assisted with periodic review of study files for accuracy and completeness
- Acted as a central contact for the clinical team for designated project communications, correspondence, and associated documentation
- Assisted with preparation, handling, distribution, filing, and archiving clinical documentation and reports as per the scope of work and standard operating procedures
- Assisted with preparation, handling, and distribution of Clinical Trial Supplies and maintenance of tracking information
- Assisted in tracking and management of Case Report Forms (CRFs), queries, and clinical data flow
Clinical Research Coordinator
Fortis Hospital
10.2018 - 03.2019
- Conducted pre-screening of potential study candidates by verifying inclusion and exclusion criteria and provide overview of study to the volunteers for Oncology studies
- Collected volunteer information including contact information, patients previous medical and medication histories
- Scheduling appointments for eligible patients for screening or study visits
- Provided patient recruiting strategies, scheduled patient visits - and clinician appointments for the patients
- Handled patient query- Medical and administrative
- Reviewed the Medical Records of the patient and documenting and coordinating with Principal Investigator (Clinician)
- Tracked the study activities to comply with protocols and related local, state, and national regulatory and institutional policies
- Maintained records of study-related activities and Investigational products
- Completed Source document and Case Report Forms
- Reported Adverse Event and Serious Adverse Event
Education
PG Diploma - Healthcare Administration and Service Management
Conestoga College
Brantford, ON01.2020
Doctor of Pharmacy - Pharmacy
Kerala University of Health Sciences
India01.2018
Skills
- Leadership and management
- Know your customer
- Sales and marketing
- Insurance planning
- Account maintenance
- Credit analysis
- Quality assurance
- Time management
- Problem solving
- Client communication
- Documentation handling
- Attention to detail
- Adverse event reporting
- Study protocols
- Informed consent
- Documentation management
- Good clinical practices
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Professional Working
Timeline
Financial Service Representative
Gatestone & Co. Inc.
08.2021 - Current
Clinical Process Coordinator
IQVIA
07.2019 - 12.2019
Clinical Research Coordinator
Fortis Hospital
10.2018 - 03.2019
PG Diploma - Healthcare Administration and Service Management
Conestoga College
Doctor of Pharmacy - Pharmacy
Kerala University of Health Sciences
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