Oshin Sandhu
Surrey,Canada
Summary
I am adaptable to changing priorities and enjoy taking new challenges. I am a self-starter with pro-active decision-making skills. Communicative staff member dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
8
8
years of professional experience
Work History
Supervisor
Wings Tap & Grill
08.2024 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Enhanced team performance with regular evaluations and constructive feedback.
General Manager
Delight Indian Bistro
01.2021 - 07.2024
- Oversee daily restaurant activities, ensuring service standards and operations run smoothly.
- Ensure food quality, cleanliness, and hygiene standards are met.
- Develop and manage the restaurant budget, including cost control and financial forecasting.
- Oversee payroll, including tracking hours, managing tips, and ensuring compliance with wage laws.
Server
Tasty Indian Bistro
Yale town
09.2019 - 09.2020
- Providing an exceptional dining experience and service by creating a genuine, sincere connection with guests
- Working together as a team to make a positive impact on guests
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Maintaining an outgoing personality, engaging in conversations with new people everyday.
Hostess/Server
Ricky’s Country Restaurant
Burnaby, BC
03.2019 - 08.2019
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Customer Service Associate
Walmart
Burnaby, BC
06.2017 - 02.2019
- Problem solving and dealing with customers.
- Usage of essential management skills in day-to-day activities.
- Working as per store standards and ethics.
- Provided primary customer support to internal and external customers in fast-paced environment.
- References available upon request.
Education
Diploma - Business Management
Douglas College
New Westminster, BC12.2019
High School Diploma - Commerce
The Lawrence School - Sanawar
12.2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Operations management
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Supervisor
Wings Tap & Grill
08.2024 - Current
General Manager
Delight Indian Bistro
01.2021 - 07.2024
Server
Tasty Indian Bistro
09.2019 - 09.2020
Hostess/Server
Ricky’s Country Restaurant
03.2019 - 08.2019
Customer Service Associate
Walmart
06.2017 - 02.2019
Diploma - Business Management
Douglas College
High School Diploma - Commerce
The Lawrence School - Sanawar