Osheen Kaur Mattu
Halifax,NS
Summary
Proven professional with extensive experience at Marriott Fallsview Hotel & Spa, excelling in customer service and front desk management. Demonstrated ability to resolve guest issues swiftly, enhancing satisfaction and loyalty. Skilled in cash handling and problem-solving, ensuring operational excellence and efficiency in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Marriott Fallsview Hotel & Spa
06.2023 - 01.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Housekeeping Room Attendant
Marriott Fallsview Hotel & Spa
05.2022 - 06.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Computer System Technician - Computer Science
St. Lawrence College
Kingston, ON08.2023
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Credit and cash payments
- Hospitality services
- Administrative Skills
- Front Desk Management
- Housekeeping
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Front Desk Agent
Marriott Fallsview Hotel & Spa
06.2023 - 01.2024
Housekeeping Room Attendant
Marriott Fallsview Hotel & Spa
05.2022 - 06.2023
Computer System Technician - Computer Science
St. Lawrence College
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