Oshay Johnson
Halifax,NS
Summary
Performance-driven sales and merchandising professional with stellar record of accomplishment in connecting with customers, driving sales and managing sales staff. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
9
9
years of professional experience
Work History
Chromebook Specialist
Premium Retail
Dartmouth, NS
09.2023 - Current
- Configured network settings on a variety of different brands of Chromebooks.
- Identified potential areas of improvement in existing processes related to Chromebook maintenance.
- Monitored usage trends among users in order to maintain optimal performance levels.
- Self managed and maintained training and performance charts for multiple associates
- Did weekly reports and relationship building with stores
Sales Representative
Rogers Communications
Halifax, NS
07.2021 - 06.2023
- Monitored customer order process and addressed customer issues.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Created successful strategies to develop and expand customer sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
Management
Zumiez
Dartmouth , NS
10.2019 - 02.2023
- Assigned tasks to team members in accordance with their skillset.
- Maintained a safe, clean and organized floor environment.
- Provided training and guidance to new employees regarding store policies and procedures.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Developed strategies for increasing sales productivity and profitability within the department.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
Customer Service Representative
Map Communications
Halifax, NS
02.2020 - 05.2021
- Evaluated customer account information to assess current issues and determine potential solutions.
- Set up and activated customer accounts.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Answered inbound calls and directed to designated individuals or departments.
Front Desk Agent
4 points by Sheraton
Halifax, NS
02.2020 - 03.2021
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Responded to inquiries and room requests made online, by phone or email.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Set guest and group reservations and processed check-ins and check-outs.
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Managed customer complaints and rectified issues to complete satisfaction.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Sales Representative
Tbooth wireless
Dartmouth, NS
12.2017 - 09.2019
- Prepared and processed contracts and order forms for new and existing customers.
- Cross-sold additional products and services to purchasing customers.
- Built positive and productive customer connections to drive consistent sales.
- Cultivated professional client relationships by asking appropriate questions, identifying need, right sizing and providing insightful information regarding products.
- Generated sales by prospecting leads, calling clients for return and referral business as well as using social media channels.
- Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products for each sale.
Manager
Lids
Dartmouth, NS
10.2015 - 10.2017
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Improved efficiency and productivity by implementing organization systems for sales goals/stats, schedules and inventory control.
- Increased annual sales by driving good sales behaviors and building customer rapport to foster loyalty.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract, maintain and retain top-quality sales staff.
Education
High School Diploma -
Auburn Drive High School
Dartmouth Crossing, Burnside, Dartmouth, Nova Scotia, Canada06.2013
Skills
- Sales closing
- Relationship selling
- Product and service knowledge
- Post-sales support
- Client acquisition strategies
- Orientating and training
- Staff development
- Closing and contract negotiations
- Retail Operations Management
- OSHA standards
- Visual displays
- Product Launch
- Marketing campaign management
- Brand-building strategies
- Retail Marketing
- Event planning and execution
- Team management
- Social media
- Training & Development
- Working collaboratively
- Month-end documentation
- Payroll operations
- Audit support
- Territory Management
- Sales strategy development
- Promotional Campaigns
- Brand Promotion
Timeline
Chromebook Specialist
Premium Retail
09.2023 - Current
Sales Representative
Rogers Communications
07.2021 - 06.2023
Customer Service Representative
Map Communications
02.2020 - 05.2021
Front Desk Agent
4 points by Sheraton
02.2020 - 03.2021
Management
Zumiez
10.2019 - 02.2023
Sales Representative
Tbooth wireless
12.2017 - 09.2019
Manager
Lids
10.2015 - 10.2017
High School Diploma -
Auburn Drive High School
Similar Profiles
Traci GoddardTraci Goddard
Retail Merchandising Specialist at Premium RetailRetail Merchandising Specialist at Premium Retail
Cameron PosselliCameron Posselli
Sales Associate at Premium RetailSales Associate at Premium Retail
Timothy MacalinoTimothy Macalino
Retail Merchandiser at Premium RetailRetail Merchandiser at Premium Retail