Oshani Wickremasinghe
Toronto,ON
Summary
- Highly motivated beauty advisor and customer service professional with extensive experience in sales, hospitality, and client relations. Seeking a fulfilling career opportunity to utilize my skills, enhance customer satisfaction, and contribute to a company’s success.
- Customer Service Excellence: Proven ability to develop procedures and policies that enhance customer satisfaction and loyalty.
- Sales Skills: Track record of meeting and exceeding sales targets through personalized service, upselling, and product knowledge.
- Technical Proficiency: Proficient in Microsoft Office Suite, POS systems, internet research, and social media platforms.
- Analytical Skills: Capable of providing insightful recommendations to improve customer service operations.
- Communication: Strong written and verbal communication skills for effective customer engagement and team collaboration.
- Organization & Multitasking: Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines efficiently.
- Conflict Resolution: Skilled at quickly resolving customer issues to promote satisfaction and maintain a positive environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Duty Free
Toronto, Ontario
10.2024 - Current
- Engaged customers in friendly, professional dialogue to determine needs.
- Provided accurate information about products, prices and services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Bagged or packaged purchases and wrapped gifts.
Dietary Aide
Cedarbrook Lodge Retirement Residence
Toronto, Canada
02.2022 - Current
- Assisted in meal preparation and assembly according to dietary guidelines and standardized recipes
- Ensured consistency and adherence to nutritional requirements
Restaurant Hostess
Intercontinental Toronto Centre
Toronto, Canada
05.2022 - 06.2023
- Organized and set up banquet spaces according to event specifications
- Served food and beverages to guests while maintaining high service standards
- Coordinated with servers, kitchen staff, and management to ensure smooth event execution
- Provided personalized assistance to guests, enhancing their event experience
- Maintained cleanliness and organization throughout events by promptly clearing empty plates, glasses, and utensils
Beauty Advisor
Hudson’s Bay
Toronto, Canada
03.2020 - 04.2022
- Assisted customers in selecting beauty and skincare products, offering personalized consultations and recommendations
- Demonstrated product applications to enhance sales and improve customer experience
- Maintained extensive knowledge of beauty trends, products, and promotions to maximize sales opportunities
- Processed transactions accurately using POS systems, handling cash, credit, and returns efficiently
- Managed inventory by restocking shelves, creating appealing displays, and organizing products
- Met and exceeded sales targets through upselling, cross-selling, and excellent customer service
- Resolved customer inquiries and concerns promptly to ensure satisfaction and foster repeat business
Catering Assistant
Aramark Canada
Markham, Canada
03.2019 - 03.2020
- Greeted and assisted customers, addressing their needs and questions promptly
- Provided excellent dining services and assisted with placing customer orders
- Collaborated with chefs and kitchen staff to plan menus for special occasions
- Maintained food safety standards by storing items correctly to prevent spoilage
- Followed company policies and procedures to deliver consistent quality service
Education
Business and Health Care -
JRS College
Toronto, ON08.2021
Beauty Makeup Artistry -
Glow Academy
Toronto, ON02.2020
High School Diploma -
Colombo, Sri Lanka01.2001
Skills
- Customer Service
- Sales and Upselling
- Event Coordination
- Beauty Consultations
- Microsoft Office Suite
- Communication Skills
- Organization & Multitasking
Timeline
Sales Associate
Duty Free
10.2024 - Current
Restaurant Hostess
Intercontinental Toronto Centre
05.2022 - 06.2023
Dietary Aide
Cedarbrook Lodge Retirement Residence
02.2022 - Current
Beauty Advisor
Hudson’s Bay
03.2020 - 04.2022
Catering Assistant
Aramark Canada
03.2019 - 03.2020
Business and Health Care -
JRS College
Beauty Makeup Artistry -
Glow Academy
High School Diploma -
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