Osememi Arikhan
Winnipeg,MB
Summary
Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
SENIOR TAXPAYER RELIEF OFFICER
Canada Revenue Agency
09.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- I have given advice to field offices, handled complaints from taxpayers, benefit recipients, and field personnel, identifies training gaps, and decides what system and procedural modifications are necessary. i have used certain set rules and precedents accessible, with lot of discretion in how work is to be carried out, and negotiation with partner organizations requires discretion.
- I have carried out investigations and analyses of changing settings, evaluates suggestions, and formulates recommendations for modifications to operational legislation or policy made by employees in field offices, Finance Canada, partners from provinces, or other stakeholders.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Strengthened communication skills through regular interactions with others
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
Member Service Representative
Assiniboine Credit Union
02.2020 - Current
- Managed over 50 employee and helped large number of staff every day with positive attitude and focus on organizations goal.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Customer Service Supervisor
First City Monument Bank Limited
08.2008 - 07.2019
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Identified training needs of employees and determining most effective training methods to meet those needs.
- Created and implemented training materials, including manuals, presentations, videos, and e-learning modules.
- Collected feedback from employees and assessing effectiveness of training programs to ensure they meet organizational goals and improve employee performance.
- Kept training materials up to date and modifying training programs as needed to reflect changes in organizational goals or job requirements
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
Master of Science - Public Health Education
University of Benin,
Edo State 08.2019
Bachelor of Science - Microbiology
Ambrose Alli University, Benin City, Nigeria
Benin City, Nigeria 12.2005
Skills
- Program Planning
- Product Development
- Video Instruction
- Training Program Design
- Project Development
- Identifying employee training needs and selecting best training strategies to address them are part of assessment of training needs process
- Expert in creating and deploying training materials, including as manuals, presentations, videos, and e-learning modules
- Delivered training: Using variety of training techniques, including role-playing, simulations, and group discussions, as well as conducting training sessions physically, electronically, or through webinars
- Evaluated employee feedback and efficacy of training initiatives is important to ensuring that programme satisfy organizational objectives and enhance worker performance
- Kept training materials current and making necessary adjustments to training programme to reflect shifts in organizational objectives or job needs constitutes updating training materials
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
SENIOR TAXPAYER RELIEF OFFICER
Canada Revenue Agency
09.2021 - Current
Member Service Representative
Assiniboine Credit Union
02.2020 - Current
Customer Service Supervisor
First City Monument Bank Limited
08.2008 - 07.2019
Master of Science - Public Health Education
University of Benin,
Bachelor of Science - Microbiology
Ambrose Alli University, Benin City, Nigeria
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