Oscar Saraiva
Toronto,ON
Summary
Experienced in troubleshooting hardware and software issues in customer-focused environments. I possess comprehensive knowledge of standard operating systems and technical support procedures.
Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I seek a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
PRODUCT SUPPORT SPECIALIST
Modular Mining Systems Africa
10.2020 - 10.2023
- Data Analysis to maintain and improve Data integrity as this helps clients (Mine) to know and maintain their budget constraints and plan further.
- Dispatch System audits and configurations, to also maintain smooth software operation and operator compliance.
- Ticketing assistance through the Zendesk Portal and systems support clients through a standby process to maintain system availability on a 24-hour timeline with minimal disruptions.
- Site visits to enhance and maintain client/supplier relationships and experience of daily operations.
- Project involvement, meeting client deadlines, client expectations, and budget.
- Get involved with the Performance Assurance teams, which assess and identify client's hardware, software, and communication issues to get them resolved and optimize the system to achieve better results with minimal disruptions and downtime.
- FMS Hardware installations, troubleshooting, and audit processes, and provide clients with training for proper use of the system.
- Enhanced customer satisfaction by providing timely and accurate product support.
APPLICATION ENGINEER
Modular Mining Systems Africa
11.2017 - 10.2020
- Modular Mining Systems provides software-based solutions for mining fleet management
- As an Application Engineer, I provide support on all products, providing support via phone and connecting to the client site remotely.
- This includes installation, configuration, and troubleshooting of software and hardware on all our sites in Africa, Australia, and the US
- Traveling to site domestically and internationally to meet clients to increase trust, explain modular procedures, and resolve any issues they might be experiencing
- Configuration and installation for Guided spotting
- Enhanced system performance by optimizing software applications and resolving hardware issues.
- Streamlined processes through automation, resulting in increased efficiency and reduced errors.
- Delivered comprehensive training sessions on new technologies, increasing team knowledge and capabilities.
HELPDESK MANAGER, FIELD TECH, SALES PERSON
Avocet Scales and Labels
08.2016 - 11.2017
- Better understanding of the operation and maintenance of our equipment in order to solve problem and offer assistance to the helpdesk to ensure the smooth running of our equipment within our contracted customers, use my communication skills to communicate to customers in Portuguese and French speaking African countries where our equipment are installed; I am part of a team that is required to develop a National Helpdesk system that can be used by help desk agents, managers and technicians for: Logging of incidents, assigning incidents, updating incidents, logging of important information, closing incidents; my input is required on the technical issues regarding the Maintenance of our equipment; I am required to assist with the preparation, checking and testing of orders for export since the business is growing in Africa; I am required to travel to attend service meetings, travel to African countries where our equipment is installed in order to train, service and repair equipment's, survey within the country and region of potential clients to develop, Identification of sales or service opportunities as per client's clients concerns, Close and grow sales with existing and potential clients.
FIELD SERVICE ENGINEER, WOCS OPERATOR
FMC Technologies
05.2014 - 12.2015
- Previously exposed to control systems, plant maintenance offshore, equipment calibration, troubleshooting, testing, and commissioning of the flowmeters, pressure-meter; SCADA control
- Operations, keeping high safety and service standards, Operation, and preparation of the workover control systems(WOCS) equipment/ System in accordance with the FMC procedures, Ensuring WOCS equipment is free/ protected from corrosion/ deterioration and ready for use as to the extent possible
- Installing and maintaining FMC equipment offshore and onshore according to FMC procedures
- I have been offshore and Participated in the Installation and maintenance of the Christmas tree Production 27 on Block 18 BP greater Plutonium
- I have performed some important tests onshore such as Hook up Function Test (HFT) on BP Subsea Control Module(SCMs) Production and Injection, CLOV SCMs Production and Injection, Pazflor SCMs Production and Injection, Rosa SCMs Production and Injection, and Girasol SCMs Production and Injection, Communication test on CLOV Trees Production and Injection, Pazflor Trees Production and Injection, BP Trees Production and Injection and Girasol Trees Production and Injection.
JUNIOR NETWORK TECHNICIAN
Landis & Staefa South Africa
06.2012 - 06.2013
- Installing Modbus, Building, wiring and Installing Electrical panel for the Fan Coil Unit (FCU), Configuring and Maintenance of CISCO switches and Commissioning FCU, Maintenance of Computer equipment
- I have successfully participated in different ways during my period of work
- I worked on the installation of new network equipment such as switch, router in order to solve some difficulties that we were facing (loose of network connection, very slow internet connection, losing access to servers) I have worked on the installation and configuration of a new offices network devices such as installation and configuration of new routers and switches, the configuration of router capabilities as firewall, VPN (Virtual Private Network), the configuration of Network file sharing across Local area network (LAN) and FTP File transfer protocol.
Education
Bachelor in Technology - Computer Engineering
Vaal University of Technology
South Africa04.2019
National Diploma - Computer Systems
Vaal University of Technology
South Africa04.2014
Skills
- Microsoft Azure Fundamentals
- Microsoft Power BI Basics
- Microsoft Office
- Programming Skills in Microsoft Studio (VB2005 & VBNET), Programming Skills in C & HTML
- Microsoft Visual Basic for Applications (VB6)
- Microsoft Windows Server 2008 & Virtual Box
- Networking Skills (CCNA CISCO Program), Packet Tracer
- Microsoft SQL Server
- Remote Support
- Application Support
- Hardware Troubleshooting
- Project Management
- Data Analysis
- Critical Thinking
- Technical Troubleshooting
Accomplishments
- Ensure Data integrity
- Manage system optimization process and training to clients
- Maximize system throughput while minimizing downtime
- Mentoring and coaching junior team members
- Maintain excellent customer service and support
- Provide coaching to client on areas needing attention within the Fleet Management System
- Successfully participated on the Guided spotting project
- Successfully participated on the Moatize project
Languages
English: Fluent
Native or Bilingual
French: Fluent
Professional Working
Portuguese: Fluent
Native or Bilingual
Certificates Training
- Agile Project Management with UCT
- AWS & Microsoft Azure
- CCNA Exploration certificate (Network fundamentals)
- CCNA Exploration certificate (Network Routing and Protocols)
- CCNA Exploration certificate (Network LAN Switching and Wireless)
- CCNA Exploration certificate (Network accessing the WAN)
- Helicopter Underwater Escape Training(HUET), Basic Safety Training (BST)
- Subsea Technology - Subsea Structure, Subsea Technology - Production Control Systems
- Subsea Technology - Installation and WOCS, Work at Height, Overhead Crane, Basics of Hydraulics, First aid training, firefighting, -Basic Project Management
Personal Information
Date of Birth: 08/15/87
References
References available upon request.
Timeline
PRODUCT SUPPORT SPECIALIST
Modular Mining Systems Africa
10.2020 - 10.2023
APPLICATION ENGINEER
Modular Mining Systems Africa
11.2017 - 10.2020
HELPDESK MANAGER, FIELD TECH, SALES PERSON
Avocet Scales and Labels
08.2016 - 11.2017
FIELD SERVICE ENGINEER, WOCS OPERATOR
FMC Technologies
05.2014 - 12.2015
JUNIOR NETWORK TECHNICIAN
Landis & Staefa South Africa
06.2012 - 06.2013
Bachelor in Technology - Computer Engineering
Vaal University of Technology
National Diploma - Computer Systems
Vaal University of Technology
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