Oscar Jesus Ruiz Hernandez
Los Angeles
Summary
Proactive and results-driven professional with a proven track record at AutoZone, enhancing customer satisfaction and exceeding sales targets through exceptional service and relationship building. Skilled in cash handling and problem-solving, adept at fostering teamwork and collaboration. Reduced shrinkage significantly at Ross Dress for Less by implementing strategic loss prevention measures.
Overview
3
3
years of professional experience
Work History
Sales Associate
AutoZone
02.2023 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Loss Prevention
Ross Dress for Less
02.2022 - 10.2022
- Implemented loss prevention strategies to minimize shrinkage due to theft or damage of merchandise.
- Implemented loss prevention strategies, reducing shrinkage in district stores significantly.
- Supported loss prevention efforts through proactive monitoring of suspicious activity on the sales floor.
- Collaborated with store management to implement effective loss prevention strategies, reducing shrinkage rates.
- Supported loss prevention initiatives through vigilant monitoring of potential theft incidents during busy periods.
- Increased employee awareness of loss prevention through comprehensive training programs and workshops.
- Implemented effective loss prevention measures to minimize shrinkage and protect company assets.
Education
High School Diploma -
Susan Miller Dorsey High School
Los Angeles, CA06.2021
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Problem-solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
AutoZone
02.2023 - 11.2024
Loss Prevention
Ross Dress for Less
02.2022 - 10.2022
High School Diploma -
Susan Miller Dorsey High School
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