Oscar Javier Franco Mota
Pacoima
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Manager
Valvoline
North Hollywood
12.2018 - Current
- Managed daily operations of service center to ensure efficient workflow.
- Trained and mentored staff on service procedures and customer interactions.
- Oversaw inventory management and ordered supplies as needed for services.
- Scheduled staff shifts to optimize service coverage during peak hours.
- Maintained equipment and tools for effective service delivery and safety compliance.
- Made or approved inventory and supply purchases.
- Conducted regular inspections to ensure quality standards were met consistently.
- Collaborated with team to resolve customer complaints and improve satisfaction.
- Implemented safety protocols to maintain a secure working environment.
- Supervised daily operations ensuring efficient service delivery.
- Trained staff on customer service best practices and oil change procedures.
- Managed inventory levels and ordered supplies as needed for smooth operations.
- Developed schedules to optimize workforce productivity during peak hours.
- Enforced safety standards and protocols to maintain a safe work environment.
- Resolved customer complaints quickly to maintain high satisfaction levels.
- Monitored staff performance and addressed issues.
- Implemented process improvements to enhance workflow efficiency within the shop.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Synfast Oil Change
Glendale
02.2018 - 11.2026
- Supervised daily operations ensuring efficient service delivery.
- Trained staff on customer service best practices and oil change procedures.
- Managed inventory levels and ordered supplies as needed for smooth operations.
- Enforced safety standards and protocols to maintain a safe work environment.
- Resolved customer complaints quickly to maintain high satisfaction levels.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Lead Technician
Just Tires & Auto Services
Panorama City
03.2014 - 02.2018
- Supervised daily operations of tire installation and auto service tasks.
- Trained and mentored junior technicians in automotive repair techniques.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Ensured adherence to safety protocols during all service operations.
- Managed inventory of tires and automotive parts for efficient workflow.
- Collaborated with service advisors to deliver exceptional customer service experiences.
- Conducted regular inspections of tools and equipment for maintenance needs.
- Implemented process improvements to enhance service efficiency and quality standards.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Assisted junior technicians in resolving complex technical problems.
- Followed safety practices to safeguard against injury and damage to property.
- Managed multiple projects simultaneously while meeting deadlines.
- Tested components, assemblies and systems to diagnose problems.
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
- Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
- Entered and distributed work orders to other technicians.
- Maintained up-to-date knowledge of current technology trends.
- Trained users in the use of new software packages or hardware devices.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
- Inspected fire extinguishers and eye wash stations to identify potential safety violations and implement corrective actions.
- Completed training on OEM equipment maintenance, occupational safety, and heavy equipment operations.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Completed scheduled appointments on time to drive quality service.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Installed new components or replaced defective parts to restore functionality.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Used register system to ring up customer purchases, process payments, and issue receipts.
Technician
Franco Tires
Pacoima
07.2007 - 05.2014
- Inspected tires for quality and safety standards.
- Performed tire mounting and balancing operations efficiently.
- Diagnosed vehicle issues related to tire performance.
- Maintained cleanliness of work area and tools regularly.
- Collaborated with team members to streamline service processes.
- Assisted customers with tire selection based on needs.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Kept records of parts and equipment used in projects to update inventory.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
Education
Automotive
North Valley Occupational Center
Mission Hills, CA 08.2008 - 05.2011
Sylmar High School
Sylmar, CASome College (No Degree) - General Studies
Los Angeles Mission College
Sylmar, CASkills
- Staff training
- Inventory management
- Customer service
- Equipment maintenance is
- Safety compliance
- Customer relationship management
- Staff scheduling
- Conflict resolution
- Performance evaluation
- Coaching and mentoring
- Problem solving
- Project management
- Product management
- Financial management
- Budget control
Languages
Spanish
Professional
Timeline
Manager
Valvoline
12.2018 - Current
Manager
Synfast Oil Change
02.2018 - 11.2026
Lead Technician
Just Tires & Auto Services
03.2014 - 02.2018
Automotive
North Valley Occupational Center
08.2008 - 05.2011
Technician
Franco Tires
07.2007 - 05.2014
Sylmar High School
Some College (No Degree) - General Studies
Los Angeles Mission College