Oscar Isaac Amaya
Calgary,AB
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
Work History
Supervisor
Collective Solution
2022.08 - 2023.11
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Phone Agent
KM2 Solutions
2022.03 - 2022.08
- Enhanced customer satisfaction by efficiently addressing and resolving queries in a timely manner.
- Reduced call wait times by effectively prioritizing calls and multitasking during peak hours.
- Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
- Assisted customers with product inquiries, guiding them through the selection process for optimal results.
Costume Assistant
Startek Solution
2017.09 - 2022.03
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Streamlined customer service processes for improved efficiency and reduced response times.
Education
No Degree - Logistics Engineering
CEUTEC
San Pedro SulaAssociate of Science - Medical Laboratory Technology Science
Universidad Tecnologica Nuevo Millenium
San Pedro Sula, Honduras12.2014
Basic Training Diploma - Industrial Mechanics Technician
Instituto Politecnico Centroamericano
San Pedro Sula, Honduras02.2009
Skills
- Operations Management
- Inventory Control
- Schedule Development
- Staff Management
Languages
English
Professional Working
Spanish
Native or Bilingual
Additional Information
Hello, I am a very positive person and I want to be able to develop here in Canada in the same way that I did in Honduras. I do my part to learn everything I can, I just need an opportunity to do my job.
Timeline
Supervisor
Collective Solution
2022.08 - 2023.11
Customer Service Phone Agent
KM2 Solutions
2022.03 - 2022.08
Costume Assistant
Startek Solution
2017.09 - 2022.03
No Degree - Logistics Engineering
CEUTEC
Associate of Science - Medical Laboratory Technology Science
Universidad Tecnologica Nuevo Millenium
Basic Training Diploma - Industrial Mechanics Technician
Instituto Politecnico Centroamericano
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