Oscar Alejandro Martell
Covina
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Server
OLA Restobar
10.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Caramelo Cafe
12.2020 - 05.2022
- Handled cash transactions efficiently while adhering to strict cash handling procedures set forth by the establishment.
- Balanced multiple tasks simultaneously, ensuring all guests received attentive care while managing a high volume of tables during peak times.
- Developed rapport with diverse clientele through attentive listening skills and genuine interest in their dining experience, creating memorable visits for customers.
Server/Bartender
El Sushi Loco
01.2016 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cook's Assistant
El Amigo Restaurant
02.2012 - 12.2015
- Demonstrated flexibility by adapting to changing priorities or special requests from cook during meal preparation.
- Contributed to increased menu variety by suggesting new dishes based on seasonal ingredients and customer preferences.
Education
Associate of Science - Business Administration
Citrus College
Glendora, CA06-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Caramelo Cafe
12.2020 - 05.2022
Server
OLA Restobar
10.2020 - Current
Server/Bartender
El Sushi Loco
01.2016 - 10.2020
Cook's Assistant
El Amigo Restaurant
02.2012 - 12.2015
Associate of Science - Business Administration
Citrus College
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