Oscar Villarreal
San Diego
Summary
Associate Manager with over 3 years of experience in hospitality and customer service. Results-driven management professional with track record of optimizing team performance and driving business growth. Skilled in strategic planning, project management, and fostering collaborative environments. Known for adaptability and delivering consistent results in dynamic settings. Strong focus on leadership, problem-solving, and effective communication.
Overview
4
4
years of professional experience
Work History
Associate Manager
Towne Park Valet Parking
San Diego, CA
06.2025 - Current
- Supervised daily operations, ensuring efficient valet service and guest satisfaction.
- Trained and mentored team members on customer service standards and parking procedures.
- Implemented process improvements to reduce wait times and enhance service quality.
- Coordinated scheduling and staffing to meet peak demand periods effectively.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Collaborated with management to align services with client expectations and needs.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
Valet Supervisor
Towne Park
San Diego, CA
01.2024 - 03.2025
- Company Overview: Sheraton San Diego Resort, Westin Gaslamp, Coronado Island Marriott
- Supervised and trained about 15 valet attendants, ensuring we could provide exceptional customer service
- Managed vehicle flow and parking logistics in events and busy days optimizing space usage
- Maintain accurate records of vehicle arrivals, departures, and damage reports
- Able to address guest concerts or complaints professionally while still ensuring a positive outcome
- Coordinate daily shift schedules and make adjustments throughout the day
- Sheraton San Diego Resort, Westin Gaslamp, Coronado Island Marriott
Valet Attendant
Towne Park
San Diego, CA
10.2022 - 01.2024
- Company Overview: Sheraton San Diego Resort
- Sheraton San Diego Resort
Line Cook
Rubio's Coastal Grill
San Diego, CA
03.2022 - 06.2022
- Grilled and cooked for high-volume customer flow at San Diego State University
- Coordinated multiple orders during peak hours, ensuring quality and safety
- Managed food preparation efficiently, maintaining high standards
- Ensured adherence to food safety protocols, minimizing risks
- Handled high-pressure situations, delivering consistent results
Education
Computer Science -
San Diego State University
San Diego04-2029
Skills
- Leadership and team management
- Customer service excellence
- Hospitality operations
- Problem-solving strategies
- Organizational skills
- Excel proficiency
- Java programming
- Team coordination
- Manual and automatic driving
- Excel
- Decision-making
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Associate Manager
Towne Park Valet Parking
06.2025 - Current
Valet Supervisor
Towne Park
01.2024 - 03.2025
Valet Attendant
Towne Park
10.2022 - 01.2024
Line Cook
Rubio's Coastal Grill
03.2022 - 06.2022
Computer Science -
San Diego State University