Oscar Solano
Chula Vista
Summary
Dynamic leader with a proven track record at Honor Buick Gmc, enhancing inventory management and customer satisfaction. Spearheaded a department reorganization, resulting in streamlined operations and improved vendor relations. Excelled in staff training and problem-solving, significantly boosting efficiency and service quality. Skilled in inventory auditing and fostering positive customer relations, achieving notable performance improvements.
Overview
7
7
years of professional experience
Work History
Parts Manager
Honor Buick Gmc
10.2024 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
Service & Parts Director
Westcott Mazda
12.2017 - 10.2024
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Implemented a proactive maintenance schedule, reducing equipment downtime and repair costs.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Boosted employee morale by recognizing exceptional work performance regularly which led to increased productivity.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
- Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
Education
Associate of Science - Fire Sciencs
Ridgecrest CommUnity College
San Bernardino, CA06-1996
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor relations
- Inventory auditing
- Returns processing
- Inventory restocking
- Warehouse operations
- Goal setting
- Customer relations
- Staff training
- Purchasing oversight
- Demand forecasting
- Performance improvement
- Problem-solving
- Hardworking and reliable
- Management
- OSHA compliance
- Employee training
Languages
Spanish
Professional Working
Timeline
Parts Manager
Honor Buick Gmc
10.2024 - Current
Service & Parts Director
Westcott Mazda
12.2017 - 10.2024
Associate of Science - Fire Sciencs
Ridgecrest CommUnity College
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