Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MARIA TERESA VALADEZ

Ukiah

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals.

Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued.

Overview

20
20
years of professional experience

Work History

Office Specialist

City Of Cloverdale
06.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
  • Routed more than 10 calls per day to office staff members.
  • Verified cards, gave change and collected and processed payments.
  • Checked documentation for accuracy and validity on updated systems.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with customers by phone, email or in-person to provide information.
  • Assisted team members with administrative requirements by expertly using diverse office software.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Enhanced office efficiency by streamlining filing systems and implementing digital document management techniques.
  • Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.

Shift Lead

Walgreens
10.2007 - 05.2021
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Oversaw day-to-day activities of employees in store establishment, fostering inspiring atmosphere to optimize employee experiences
  • Oversaw day-to-day activities of 5 employees in store establishment, fostering inspiring atmosphere to optimize employee experiences

Shift Manager

Taco Bell
02.2004 - 03.2013
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities

Education

Child Development

Mendocino College
Ukiah, CA

High School Diploma -

Ukiah High School
Ukiah, CA

Skills

  • Scheduling
  • Inventory Control
  • Sales
  • Bookkeeping
  • Cash Handling
  • Shipping and Receiving
  • Staff Management
  • Employee Training
  • Cash Management
  • Store Operations
  • Store Management
  • Cash Register Operation

Languages

Spanish
Full Professional

Timeline

Office Specialist

City Of Cloverdale
06.2021 - Current

Shift Lead

Walgreens
10.2007 - 05.2021

Shift Manager

Taco Bell
02.2004 - 03.2013

Child Development

Mendocino College

High School Diploma -

Ukiah High School

Similar Profiles

CREATE PROFILE
MARIA TERESA VALADEZ