Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Oscar Rivas

Beaumont

Summary

Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Trainer

Raising Cane's Restaurants
Beaumont
05.2024 - Current
  • Provided guidance to new trainers on how to deliver quality instruction within a specified time frame.
  • Advised senior management about potential improvements that could be made to current training processes or systems.
  • Coached staff members on best practices for delivering effective instruction techniques.
  • Ensured compliance with applicable laws, regulations and policies pertaining to safety, health and environmental protection.
  • Explained goals and expectations required of trainees.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.

Insurance Agent

Primerica
Palm Springs
02.2024 - Current
  • Provided customers with information regarding plan features, pricing, and availability.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.

Front Office Volunteer

LaSalle Medical Associates
San Bernardino
08.2022 - 06.2024
  • Provided administrative support to medical staff, including scheduling appointments and maintaining records.
  • Maintained cleanliness of the office area, exam rooms and other areas in accordance with infection control standards.
  • Answered phone calls promptly and professionally while providing information to callers regarding services offered at the clinic.
  • Greeted patients upon arrival at the clinic and assisted them through registration processes.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Customer Service Representative

Mountain Breeze
Highland
06.2022 - 05.2024
  • Answered customer inquiries via phone, email, and chat.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Performed data entry into computer systems for tracking purposes.
  • Communicated schedule changes effectively throughout the organization when necessary.

Education

Some College (No Degree) - Medical Coding

Mt. San Jacinto College
San Jacinto, CA

Some College (No Degree) - Cardiovascular Sonographer

Concorde Career College
Online

Skills

  • Organizational development
  • Data entry
  • Medical billing
  • Appointment setting
  • Customer service
  • Team collaboration
  • Time management

Languages

Spanish
Professional

Certification

  • insurance license
  • service specialist
  • medical and billing in progress

References

References available upon request.

Timeline

Lead Trainer

Raising Cane's Restaurants
05.2024 - Current

Insurance Agent

Primerica
02.2024 - Current

Front Office Volunteer

LaSalle Medical Associates
08.2022 - 06.2024

Customer Service Representative

Mountain Breeze
06.2022 - 05.2024

Some College (No Degree) - Medical Coding

Mt. San Jacinto College

Some College (No Degree) - Cardiovascular Sonographer

Concorde Career College

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Oscar Rivas