Oscar Ramirez
Mountain View
Summary
Highly motivated IT Professional and Jamf Certified Associate with over 7 years of experience at Apple Inc. Proven expertise in Help Desk Support, hardware/software diagnostics, and endpoint management. Adept at navigating complex Active Directory environments and delivering exceptional technical support in fast-paced, high-security corporate settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HELP DESK SUPPORT SPECIALIST
Apple Inc.
01.2024 - Current
- Endpoint Management: Utilize Jamf Pro and Active Directory to manage user lifecycle operations, including onboarding, offboarding, and enforcing least-privilege access.
- Technical Resolution: Resolve complex hardware, software, and network connectivity issues for internal clients, maintaining high SLA compliance.
- Network Administration: Configure and troubleshoot network settings (IP/DNS) across routers, switches, and firewalls to ensure seamless office connectivity.
- Identity & Access: Administer security groups and troubleshoot authentication lockouts within Active Directory, collaborating with InfoSec to mitigate unauthorized access risks.
TECH EVENTS LEAD
Apple Inc.
06.2024 - 06.2025
- Operations Management: Directed technical logistics for high-profile internal events, overseeing credentialing and equipment deployment for global teams.
- Surveillance & Security: Monitored security systems and camera feeds to ensure 100% operational uptime and physical site security during events.
- Global Collaboration: Partnered with international teams to standardize hardware specifications and ensure equipment met rigorous corporate standards.
FITNESS SCREENER AND INTEGRATION ENGINEER
Apple Inc.
07.2023 - 12.2023
- Collaborated with internal teams to ensure successful completion of projects.
- Tested the functionality of newly integrated systems prior to release into production environment.
- Performed input and output processes according to system specifications.
- Maintained existing integrations, troubleshooting issues and providing support.
TECHNICAL EXPERT
Apple Inc.
07.2021 - 07.2023
- Advanced Diagnostics: Led hardware and software troubleshooting for consumer and business clients, streamlining repair procedures to increase team efficiency.
- Business Consultation: Facilitated technical discovery meetings with prospective business clients to recommend scalable hardware/software solutions.
Education
Associates Degree - Graphic Design
Cañada College
Redwood City, CA12.2021
Skills
- Certifications: Jamf Certified Associate (Jamf Pro), Apple Certified iOS & macOS Technician (ACiT/ACMT)
- Systems: MacOS, iOS, Windows Server (2008–2016), Active Directory, ChromeOS
- Software: Jamf Pro, Microsoft 365, Google Workspace, Okta, ServiceNow, Slack
- Networking: DNS/DHCP configuration, VPN Troubleshooting, Firewall & Switch basics
- Hardware: Desktop/Laptop component repair, Mobile Device Management (MDM)
Websites
Certification
- Jamf Certified Associate (Jamf Pro) Training - 2025
- Apple Certified iOS Training - 2018
- Apple Certified MacOS Training - 2018
Languages
English: Native/ Bilingual
Spanish: Native/ Bilingual
Software
Jamf Pro
Google Workspace
Microsoft 365
ServiceNow
Okta
Slack
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Road Trips
- Digital Art and Animation
- Watching Movies and TV Shows
- Artificial Intelligence (AI) and Machine Learning
Timeline
TECH EVENTS LEAD
Apple Inc.
06.2024 - 06.2025
HELP DESK SUPPORT SPECIALIST
Apple Inc.
01.2024 - Current
FITNESS SCREENER AND INTEGRATION ENGINEER
Apple Inc.
07.2023 - 12.2023
TECHNICAL EXPERT
Apple Inc.
07.2021 - 07.2023
Associates Degree - Graphic Design
Cañada College