Oscar Quintero
Fresno
Summary
All around resourceful Floor Supervisor. I can delegate employees to danger zones, as well as step in to maintain proper workflow. I’m willing to learn and improve in many more tasks and responsibilities to allow better growth and achieve much more in myself. In terms of relationships with both crew and customers, I get along and maintain a positive setting. With proper communication, I’ve been seen as a positive leader and a great person to work with. I always volunteer in tasks/roles not many would like to do, so I can do jobs no one else would. I always do my job with efficiency and speed so I can continue moving foward with working with my crew and employees.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Floor Supervisor
Agostini Restaurant’s, Inc.
Madera
01.2024 - 07.2025
- Trained and mentored staff on service standards and procedures.
- Supervised daily operations to ensure smooth restaurant workflow.
- Coordinated staff schedules to meet operational needs efficiently.
- Assisted in resolving customer complaints to enhance satisfaction.
- Monitored dining area for cleanliness and guest comfort consistently.
- Implemented health and safety protocols during service hours.
- Performed daily opening and closing procedures according to established guidelines.
- Managed cash register operations including deposits, withdrawals, transfers.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Processed customer payments accurately and efficiently.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
- Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
Gardener
Tony’s Gardening Service
Fresno
01.2015 - 04.2025
- Maintained garden beds by weeding, mulching, and fertilizing regularly.
- Operated gardening equipment such as mowers, trimmers, and blowers safely.
- Collaborated with clients to understand their gardening preferences and needs.
- Weeded beds by hand or with a hoe and rake to remove unwanted plant species from the garden.
Crew Trainer
Agostini Restaurants, Inc.
Fresno
08.2021 - 01.2024
- Trained new crew members on service standards and restaurant procedures.
- Ensured compliance with health and safety regulations during operations.
- Promoted a positive work environment through mentorship and support initiatives.
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided constructive feedback and one-on-one coaching to employees.
- Ensured that all safety protocols were followed during training sessions.
Education
Central Learning Alternative School Site
Fresno, CASkills
- Staff training
- Customer service
- Cash handling
- Health compliance
- Team leadership
- Effective communication
- Service excellence
- Task delegation
- Employee motivation
- Team supervision
- Customer relations
- Quality controls
- Customer satisfaction
- Workplace safety
- Employee training
- Active listening
- Teamwork
Languages
Spanish
Professional
Timeline
Floor Supervisor
Agostini Restaurant’s, Inc.
01.2024 - 07.2025
Crew Trainer
Agostini Restaurants, Inc.
08.2021 - 01.2024
Gardener
Tony’s Gardening Service
01.2015 - 04.2025
Central Learning Alternative School Site