Oscar Ojeda
Montreal,QC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client service professional with a strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance
Montreal, QC
01.2023 - 11.2023
- Improved customer service wait times to mitigate complaints.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Strengthened customer retention by offering discount options.
Education
Post-Degree - Business And Commerce
Canada College
Montreal, QC01-2024
Skills
- Report Generation
- Complaint Resolution
- Call Management
- Scheduling
- Appointment Scheduling
- Account Updating
- Product Knowledge
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Teleperformance
01.2023 - 11.2023
Post-Degree - Business And Commerce
Canada College
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