Oscar Navas
Ajax,ON
Summary
Well-qualified Operations Support Manager bringing 17 years of experience in Information Technology in Banking.
Dedicated leader with excellent problem-solving and communication skills. Pursuing new growth-oriented career opportunity.
Four years’ experience as Application Coordinator for the Caribbean countries, having successfully worked two of those years as a Senior Application Coordinator.
More than eight years’ experience as customer support for an IBM alliance company, and IBM Canada.
Proactive, results-oriented problem-solver with a commitment to client satisfaction.
Demonstrated ability in effective interpersonal and communication skills through building strong client relationships.
Equally capable of working individually or within a team environment Fluently bilingual in Spanish and English. Well-qualified Operations Support
Overview
17
17
years of professional experience
Work History
Senior Manager – Global Systems Operations Support
Bank of Nova Scotia
03.2021 - 10.2023
- Main responsibilities are: Oversaw, supported, and improved processes that were executed by Banks Information Technology operations at a global scale which includes North America, Latin America, Caribbean, Europe, Asia and other regions where the Bank has businesses and partnerships.
- Successfully managed team of four highly qualified technical analysts and advisors for The Global Operations area at the Bank.
- Investigated deficiencies to determine causes and develop automation opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
Senior Shift Manager – Global Systems Operations
Bank of Nova Scotia
05.2009 - 02.2021
- Successfully managed fourteen application specialist who oversaw daily activities related to International (Caribbean countries) and Canadian Operations for the Bank running under MVS-Mainframe, AS/400, Unix and Windows platforms to maintain 24/7 availability to customers: Branch locations and processing units, and ABM, Internet banking access
- Planned and successful execution of installation activities for AS/400 back-end system, Unix and Windows environments for Caribbean countries
- Executed accurate control of operations by following Bank’s strict processes and regulations.
- Trained and mentored new employees to maximize team performance
- Kept employees operating productively and working on task to meet business and customer needs
- Worked closely with team members to schedule breaks and shifts to meet Bank regulations.
- Consistently exhibited calm demeanor during periods of critical issues and major incidents to keep operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations.
- Scheduled staff to establish adequate coverage during peak times such as weekends and holidays.
Senior Application Coordinator
Bank of Nova Scotia
06.2006 - 04.2009
- Successful coordination and execution of daily activities related with International operations (Caribbean countries) for the Bank running under AS/400, Unix and Windows platforms in order to maintain 24/7 availability to customers: Branch locations and processing units, and ABM, Internet banking access
- Execution and monitoring of End-of-Day batch processing.
- Plan and successful execution of installation activities for AS/400 back-end system, Unix and Windows environments for the Caribbean countries.
Education
Post-Graduate Diploma in Software Technology - Information Technology
National Centre For Software Technology
Mumbai, India06.1999
Computing Engineering (4th year completed) -
Universidad Tomas Alva Edison
San Salvador, El Salvador05.1998
Associate Degree in Construction Technology and Architectural Design -
Carl Albert Jr. College
Poteau, Oklahoma05.1990
Skills
- In-depth knowledge of AS/400, Windows and Unix systems; working experience of mainframe (MVS) systems Working experience of batch scheduling systems such as CA7, Autosys, Tidal Working knowledge of incident management tools such as Service Now, PagerDuty, SYSINFO and Aldon
- Continuous Improvement Process
- Compliance Issues
- Professional Relationships
- Strategic Vision
- Incident Response
- Performance Improvement
- Operational Efficiency
- Incident Management
- Employee Performance Reviews
- Operational Support
- Employee Evaluation
- Manage Operations
- Superior Customer Service
Project Highlights
- RG Bank Migration, Scotiabank, Puerto Rico, 12/2010, 05/2011, Successfully coordinated and facilitated the migration of the IT Operational processes from RG Bank in Puerto Rico to Scotiabank.
- BF System for International Operations, Scotiabank, Scarborough, 11/2007, 12/2008, Successfully implemented, provided continued coordination, support and maintenance to the Lotus Notes based, electronic BF System
Professional Development
- Difficult People in the Workplace Environment, Scotiabank HR Website, 11/2008
- Working and Managing Difficult People Simulation, Scotiabank HR Website, 11/2008
- Communication Skills for Successful Management, Scotiabank HR Website, 08/2008
- DPI Leadership Skills with Assessment, Scotiabank, Scarborough, 10/2007
- Time Management Skills, Scotiabank, Scarborough, 03/2007
- ILEAD Program, Successfully completed a leadership program for people managers and senior level professionals at Scotiabank., 2009-2012
- Pen Testing Certificate, IT Masters Short Courses – Charles Sturt University, 04/2019
- Phishing Countermeasures Certificate, IT Masters Short Courses – Charles Sturt University, 05/2018
- Enterprise Cyber Security Fundamentals Certificate, IT Masters Short Courses – Charles Sturt University, 04/2018
- Applying Law to Emerging Cyber Dangers Certificate, IT Masters Short Courses – Charles Sturt University, 04/2016
- Digital Forensics Certificate, IT Masters Short Courses – Charles Sturt University, 10/2015
- Project Management Professional (PMP) Certification Certificate, IT Masters Short Courses – Charles Sturt University, 08/2015
Timeline
Senior Manager – Global Systems Operations Support
Bank of Nova Scotia
03.2021 - 10.2023
Senior Shift Manager – Global Systems Operations
Bank of Nova Scotia
05.2009 - 02.2021
Senior Application Coordinator
Bank of Nova Scotia
06.2006 - 04.2009
Post-Graduate Diploma in Software Technology - Information Technology
National Centre For Software Technology
Computing Engineering (4th year completed) -
Universidad Tomas Alva Edison
Associate Degree in Construction Technology and Architectural Design -
Carl Albert Jr. College
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