Oscar Mendoza
BAKERSFIELD
Summary
Professional technician with over 15 years of robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Overview
20
20
years of professional experience
Work History
Service Technician
Visuale Edge IT
05.2023 - Current
- Troubleshot, serviced and repaired products to restore functionality.
- Offered best-in-class customer service with open, accurate and professional communication.
- Responded to service calls and communicated with dispatch to exchange information.
- Completed thorough inspections and assessments to identify root cause of reported issues.
- Documented repair order work and test procedures and results.
- Determined required parts for repairs and timeliness of need.
- Installed and maintained various equipment and systems.
- Consulted manufacturers' manuals for assistance in resolving complex issues.
Network Printer Technician
Carney's Business Technology Center
01.2021 - 05.2023
- Utilized IT ticketing systems to prioritize user requests based on severity and potential disruptions.
- Maintained inventory of spare parts and tools for repairs.
- Ability to operate computer programs and other office end users devices such as scanner, fax machines, telephones, printers, and video cameras.
- Maintain servicing for Xerox and HP multi-function printers.
- Also providing help desk support to IT team and installing workstation hardware as needed.
- Diagnosed and repaired complex printer issues to ensure optimal performance and customer satisfaction.
- Updated firmware on various devices according to manufacturer's recommendations.
- Install and upgrade of PC hardware and software to meet customers standards.
- Conducted routine maintenance on various printer models, enhancing reliability and lifespan of equipment.
Chemical Plant Operator
Crimson Renewable Energy
11.2018 - 01.2021
- Left due to needing to tend to my elderly parents.
Field Service Manager
The Performance Group
03.2006 - 11.2018
- Managed service department across multiple counties (Santa Barbara, Ventura, Los Angeles).
- Monitored field operations to identify problems in advance and track trends impacting service delivery.
- Troubleshot complex issues in field, providing expert assistance to resolve problems.
- Scored near 100% on customer satisfaction and issue resolution. Serve as technical lead for project team
- Effectively troubleshot and resolved technical problems. Identified appropriate resources
- Responsible for security (GSN technician laptop for security, patch updates, and installation of XDA program on client PC for supply and usage reporting).
- Worked with networks, Cloud-based apps, and third party vendors
Education
CCNA Discovery - Networking for Home and Small Business
Oxnard College
06.2013
CCNA Discovery - Introducing Routing & Switching in the Enterprise
Oxnard College
06.2013
Bachelor of Science (B.S.) - Information Systems Security
ITT- Technical Institute
06.2008
Certification - IT Network Security
CompTIA Security Plus
COMP00102238181803-2025
Certification -
Cisco Certification Entry Networking Technician (CCENT)
Verification No. 420714167912CTZL06-2014
Skills
- Troubleshooting advance technology issues
- Flexible and adaptable when dealing with high priority problems
- Analytical thinking
- Effective verbal and written communication
- Customer service
- Installation and repair
- Preventive Maintenance
- Attention to detail
Timeline
Service Technician
Visuale Edge IT
05.2023 - Current
Network Printer Technician
Carney's Business Technology Center
01.2021 - 05.2023
Chemical Plant Operator
Crimson Renewable Energy
11.2018 - 01.2021
Field Service Manager
The Performance Group
03.2006 - 11.2018
CCNA Discovery - Introducing Routing & Switching in the Enterprise
Oxnard College
Bachelor of Science (B.S.) - Information Systems Security
ITT- Technical Institute
CCNA Discovery - Networking for Home and Small Business
Oxnard College
Certification - IT Network Security
CompTIA Security Plus
Certification -
Cisco Certification Entry Networking Technician (CCENT)
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