Oscar Lomeli
San Bernardino,CA
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Moblie
01.2021 - Current
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction
- Welcomed guests and asked open-ended questions to best determine which products would meet needs
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales
- Made sure customers were always aware and up to date with their device security.
Customer Service Representative
Curacao Retail
03.2018 - 12.2020
- Assist customers and provide information on questions they might have with their account of warranties for the products they have purchased
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Assisted customers in making payments on accounts and setting up payment plans
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Remained constantly aware of customer activity to ensure a safe and secure shopping environment
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Arts - Information Systems and Tech-Cybersecurity
California State University of San Bernardino
San Bernardino, CA05.2022
Skills
- Technology knowledge
- Sales assistance
- Wireshark
- Nmap
- Problem resolution
- Communication
- FTK Imager
- Microsoft office
- Mobile security best practices
- Linux
- SQL
Timeline
Mobile Expert
T-Moblie
01.2021 - Current
Customer Service Representative
Curacao Retail
03.2018 - 12.2020
Bachelor of Arts - Information Systems and Tech-Cybersecurity
California State University of San Bernardino
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