Oscar Law
Toronto,ON
Summary
Focused restaurant worker with experience in various roles within the food service industry. Strengths include strong customer service skills, adaptability to fast-paced environments, and ability to handle high-stress situations effectively. Previous work has led to improved team collaboration and consistently positive guest feedback.
Skilled food preparation team member experienced in readying cold foods, sides and beverages. Reliable in keeping surfaces clean and sanitized for infection control. Always ready to help team members and customers.
Overview
9
9
years of professional experience
Work History
Bubble Tea Barista
Self-Empolyed
Toronto, Ontario
12.2023 - Current
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Ordered and received supplies to restock beverage items.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Stocked customer service stations with paper products or beverage preparation items.
- Input orders into point of sale system and handled customer payments.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Sliced fruits, vegetables and meats for use in food service.
- Described menu items to customers and suggested appealing products.
- Checked brewing equipment for proper functionality.
Video Production Manager
Self-Employed
Hong Kong
01.2019 - 08.2023
- Ensured compliance with safety regulations during filming.
- Maintained up-to-date knowledge of industry trends in order to stay ahead of competition.
- Reviewed footage from cameras after each shoot and made necessary corrections or adjustments.
- Monitored audio levels during filming sessions and ensured quality recordings.
- Coordinated post-production activities such as editing, dubbing, and sound mixing.
- Directed, filmed, and edited videos for various projects.
- Negotiated contracts with vendors and suppliers related to video productions.
- Scheduled equipment rentals and booked studio space as needed.
- Prepared reports detailing progress on all video production projects.
- Created storyboards for video projects.
- Pitched ideas, developed concepts and produced online content to develop brand content.
All Rounder
Zi Cafe
Hong Kong
06.2017 - 12.2018
- Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
- Cleaned tables in the dining area before and after customer seating.
- Organized work duties to ensure efficient operation of the cafe during peak hours.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Ensured that all food items were prepared according to established recipes and standards.
- Prepared food orders, such as Fried Food, Oven Food, and beverages.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Managed cash register operations efficiently and accurately.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Adhered to health and safety regulations when handling food items.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Rotated stock items and ingredients to maintain freshness.
- Operated industrial dishwasher to wash glassware and utensils.
- Interacted pleasantly with customers and offered assistance to find needed items.
Restaurant Server
Twins Kitchen
Hong Kong
06.2015 - 09.2017
- Monitored inventory levels of all products used in restaurants operations.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Accurately tallied checks at the end of each shift.
- Greeted and seated customers promptly, courteously, and professionally.
- Processed payments from customers using cash registers or POS systems.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Assisted other servers as needed during peak hours or special events.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Calculated charges, issued table checks, and collected payments from customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Associate of Arts - Video Design And Production
George Brown College
Toronto, ON07-2024
Bachelor of Arts - Cultural Studies
The Chinese University of Hong Kong
Hong Kong07-2017
Skills
- FLUENT IN English, Cantonese and Mandarin
- Customer Retention
- Front of House Operations
- Cash Register Operations
- POS Systems
- Cash Handling
- Order Preparation
- Customer Service
- Quality Control
- Dish preparation
- Table setting arrangements
- Price memorization
- Order Taking
- Effective customer upselling
- Menu knowledge
- Food presentation
- Frying
- Beverage Preparation
- Opening and closing duties
- Problem-solving abilities
- Interpersonal Communication
- Active Listening
- Cleaning and sanitizing
- Time Management
- Professional Attitude
- Reliable and Dependable
- Decision-Making
- Conflict Resolution
Languages
English
Professional
Chinese (Cantonese)
Professional
Chinese (Mandarin)
Professional
Affiliations
- Photography
- Videography
Timeline
Bubble Tea Barista
Self-Empolyed
12.2023 - Current
Video Production Manager
Self-Employed
01.2019 - 08.2023
All Rounder
Zi Cafe
06.2017 - 12.2018
Restaurant Server
Twins Kitchen
06.2015 - 09.2017
Associate of Arts - Video Design And Production
George Brown College
Bachelor of Arts - Cultural Studies
The Chinese University of Hong Kong
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