OSCAR HERNANDEZ
Longueuil,QC
Summary
Dynamic professional with extensive experience in customer service leadership, poised to excel in this role. Expertise in team collaboration, conflict resolution, and driving performance improvement facilitates the delivery of exceptional service and results. A strong focus on achieving goals while adapting to evolving needs ensures responsiveness to challenges. Recognized for reliability, effective communication skills, and the ability to cultivate a positive team environment that inspires excellence.
Overview
18
18
years of professional experience
Work History
Customer service manager
RIO SUL, MEXICO
02.2021 - 03.2024
- Main support of clear communication with the Brands in all their requirements.
- Follow-up in the approval of samples stage, such as: Proto, size set, PP sample, SMS & TOP.
- Sample room, Purchases, Laundry room, Cut, Sewing, Quality.
- Check ad Review all wash and dry process stations.
- Responsible for maintaining approvals of the all different styles.
- Development of embroidery.
- Development of labels and all different trims.
- Responsible for sharing the information received by different brands such as Hollister, Abercrombie, Express, Perry Ellis, Maurices and Gap from each of the styles to the different departments involved in the process for their development.
- Responsible for monitoring each of the purchase orders received.
- Responsible for monitoring production shipments.
- Provide timely monitoring of bulk production until the product is shipped to the final destination.
Warehouse Trim manager
LEVIS MEXICO, AGUASCALIENTES
10.2005 - 07.2019
- Receipt and verification of material for different locations (QA service).
- Planning of trims for production of South America, Mexico and USA jeans line.
- Control of bimonthly and annual inventories.
- QA Control.
- Developed technical sheets, to production programs, ensuring correct supply and product quality, resulting in reduction of inventories for excess purchases of incorrect material.
- Carried out the implementation of the 'BRAND PROTECTION program' with the different contractors. This program was implemented to prevent the misuse of materials on the black market.
- Development of the 'QUEITICO' program. The main objective of this program was to generate profits through the use of obsolete materials avoiding their destruction and loss of money.
- Loading and unloading of materials in the Davinci system
- Supply of materials to production and finishing lines
Education
Textile Engineer -
Instituto Politecnico Nacional
01.1999
Skills
- PRO ACTIVE
- FAST LEARNING
- PRODUCTIVITY
- CONFLICT RESOLUTION
- EXCEL, WORD, PDF, DAVINCI PROGRAM, AS 400 PROGRAM, ORACLE PROGRAM, ERP
- CONTINUOUS IMPROVEMENT
- TEAMWORK, RESOURCE OPTIMIZATION, LEADERSHIP
LANGUAGES
ENGLISH
ESPANOL
Timeline
Customer service manager
RIO SUL, MEXICO
02.2021 - 03.2024
Warehouse Trim manager
LEVIS MEXICO, AGUASCALIENTES
10.2005 - 07.2019
Textile Engineer -
Instituto Politecnico Nacional