Oscar Gonzalez
Fontana
Summary
Dynamic restaurant owner with proven expertise in menu development and staff leadership at The Golden Eatery. Successfully optimized operations, enhancing customer engagement and achieving high repeat business. Skilled in cost control and employee scheduling, fostering a motivated team while maintaining strong vendor relations for quality ingredient sourcing.
Experienced with restaurant management, operational oversight, and customer service excellence. Utilizes strategic planning to enhance efficiency and drive guest satisfaction. Track record of building cohesive teams and ensuring high standards of quality and service.
Knowledgeable Waiter with solid foundation in restaurant management and business operations. Successfully led team to deliver exceptional dining experiences and streamline back-of-house processes. Demonstrated expertise in staff training and inventory management, ensuring high standards of quality and service.
Experienced Waiter bringing demonstrated success in developing and motivating strong restaurant teams to assist customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Overview
11
11
years of professional experience
Work History
Restaurant Owner
The Golden Eatery
01.2019 - 02.2025
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and [Number] employees.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
Restaurant Waiter
Pancho Villas Fine Dine Mexican Grilled
06.2017 - 12.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Restaurant Waiter
Cheese Cake Factory
05.2016 - 10.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Restaurant Waiter
Olive Garden Restaurant
09.2015 - 12.2016
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Restaurant Waiter
20/20 La Casa De Las Micheladas
04.2014 - 11.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
Real Estate Development - Real Estate
Continental Realty
8044 Archibald Ave, Rancho Cucamonga, 9173007-2024
GED -
High School In Nicaragua
11-2011
Skills
- Menu development
- Staff supervision
- Business planning
- Customer engagement
- Staff management
- Inventory management
- Small business operations
- Vendor relations
- Food presentation
- Staff leadership
- Cost control
- Employee scheduling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Restaurant Owner
The Golden Eatery
01.2019 - 02.2025
Restaurant Waiter
Pancho Villas Fine Dine Mexican Grilled
06.2017 - 12.2018
Restaurant Waiter
Cheese Cake Factory
05.2016 - 10.2017
Restaurant Waiter
Olive Garden Restaurant
09.2015 - 12.2016
Restaurant Waiter
20/20 La Casa De Las Micheladas
04.2014 - 11.2015
Real Estate Development - Real Estate
Continental Realty
GED -
High School In Nicaragua
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