Oscar Garcia
Anaheim,CA
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Fairfield Inn Tustin Orange County
01.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant General Manager
Fountain Valley Courtyard By Marriott
10.2020 - 01.2021
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
Assistant General Manager
Fairfield Inn & Suites By Marriot
07.2013 - 10.2020
- Planned and prepared work schedules for 30 employees to assign employees to specific duties.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Controlled spending on overhead and equipment by devising and executing cost-management procedures.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed systems and procedures to improve operational quality and team efficiency.
Assistant General Manager
Residence Inn By Marriott Irvine Spectrum
10.2011 - 07.2013
- Handled cash accurately and prepared deposits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Housekeeping Manager
Newport Coast Villas
07.2010 - 10.2011
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 110 housekeepers, housemen, laundry, MLR, Leads.
- Completed schedules, shift reports, and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Education
GED -
Troy High School
Fullerton, CA06.2000
Skills
- Training and Development
- Customer Retention
- Manage Operations
- Food Safety and Sanitation
- Continuous Quality Improvement (CQI)
- P&L Administration
- Staff Management
- Company Standards Enforcement
- Finance and Accounting Oversight
- Budget Controls
- Organizational Structuring
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Fairfield Inn Tustin Orange County
01.2021 - Current
Assistant General Manager
Fountain Valley Courtyard By Marriott
10.2020 - 01.2021
Assistant General Manager
Fairfield Inn & Suites By Marriot
07.2013 - 10.2020
Assistant General Manager
Residence Inn By Marriott Irvine Spectrum
10.2011 - 07.2013
Housekeeping Manager
Newport Coast Villas
07.2010 - 10.2011
GED -
Troy High School
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